Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,634 Reviews)
Rating breakdown 49,634 reviews
5 Stars
36,166
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbo Tax is awesome
on March 28, 2026
Posted by: RONi826
from California n
Turbo tax was easy to use ... I would recommend it to everyone.
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Shame on You TurboTax
on March 28, 2026
Posted by: Too Much 2
from nj
Too cumbersome at the end. TurboTax keeps saying "ONe MOre Thing" but it's never one more thing. There is always another thing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
easy
on March 28, 2026
Posted by: karrie1972
from Colorado
Easy, customer service was great. AI worked really well!
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
It’s great to know you found TurboTax so intuitive. We work hard to keep the interface clear and the questions simple so you can finish your taxes with confidence and speed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
2 Major Flaws
on March 28, 2026
Posted by: FrustratedMeButDone
from IL
I had 2 major issues. (1) Turbo tax said it could not find my previous years tax documents & there was no PDF copy accessible, but it had the receipt on the account with the same email address and turbo tax was able to auto pull in information from the previous year's return including who I donated money to and my bank routing and account number. (2) Many of the topics that applied to me were not reviewed & searched for them for hours. The AI interface did not find them. I had to go to Chat GPT to find out how to access the topics. When I did I received over 2k more of a refund. Not I am curious if last year 2024's return was accurate.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is helpful
on March 28, 2026
Posted by: Ebeneezer2
from NH
Very easy and simple to use interface. I liked the Learn More feature and the reviews.
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Updates are horrible
on March 28, 2026
Posted by: robkatkeb
from colorado
I have purchased and used Turbo tax software for 20 years now, and the updates to the program ruined the capatability with my previous tax returns. Forcing customers to use the online version is horrible. I do not like the changes.
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
VERY GOOD INTERFACE
on March 28, 2026
Posted by: JOBINRAICHAL
from TEXAS
VERY ACURATE AND GOOD,VERU EASY TO USE,NO CONFUSION AT ALL,AND CAN TRUST ALL TIME ,FEATURES ARE PERFECT FOR ANY TAX SITUATION ,GOOD INTER FACE
Pros: I moved, I bought or sold investments, I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
Thanks for the review! We’re committed to evolving based on what our customers actually want. We can’t wait to show you the improvements we’re making for your next year's filing experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very easy to file
on March 28, 2026
Posted by: RebeccaAZ
from Gilbert Arizona
It was so easy to file, both State and Fed. I like that they have people available if needed. Will continue to use TurboTax, the price is a great deal as well
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com