Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,634 Reviews)
Rating breakdown 49,634 reviews
5 Stars
36,166
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
NA
on March 28, 2026
Posted by: fide10
from CALIFORNIA
accuracy was very inconsistent, lot time wasted downloading.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is awesome!
on March 28, 2026
Posted by: Tinacor
from Fremont, CA
Turbo Tax guides you step by step and always double checks as you go. Excellent product.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Never worry when using Turbo Tax
on March 28, 2026
Posted by: AIM 70
from CA
It was easy to use! I'm a return user who hopes TurboTax never goes away. No worries, goes straight to the point with what it is asking you to input and explains every part of the forms. I am really happy to use this awesome software. See you next year!
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax is awful
on March 28, 2026
Posted by: Davhos
from TX
Selected free option ended up paying over 70% of my return. Done using this product.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
All good.
on March 28, 2026
Posted by: LisaHong
from Texas
All good. No problems. Thank You. See you next year.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thanks for the review! We’re committed to evolving based on what our customers actually want. We can’t wait to show you the improvements we’re making for your next year's filing experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Just the BEST
on March 28, 2026
Posted by: Texas Expert
from 2317 Gray Dr
Best of all tax return service program that I have used.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
OVERPRICED
on March 28, 2026
Posted by: CCRUGER
from ROSEBURG, OR
The product is great but I feel it is way overpriced for a diy return.
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
Thank you for trusting TurboTax with your taxes again. We hear your concerns regarding our fees and appreciate the honest input. Thanks for your continued support with TurboTax for online filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
extremely helpful
on March 28, 2026
Posted by: kinggster
from az
great at explaining things and making sure everything is good to go!
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
It’s rewarding to hear that experts met your expectations for professional support. Thank you for trusting our tax experts to help you get your taxes done right.
Written by a customer while visiting turbotax.intuit.com