Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,558 Reviews)
Rating breakdown 49,558 reviews
5 Stars
36,126
4 Stars
6,006
3 Stars
2,811
2 Stars
1,790
1 Star
2,825
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Think twice before you pay for this service.
on March 28, 2026
Posted by: sourceofmuchfrustration
from California
Last year I was single, this year I'm MFJ. If both spouses itemized the year prior (the year they were single) and received a 1099-G for state tax refund, TT doesn't allow you to pull both individuals 1040 from the prior year. It runs the calculations for the recovery exclusion based on only one person's 1040. THIS IS A SYSTEM FLAW. After speaking with 9 turbo tax reps who offered little to no help, I was finally directed to the refund request link. I applied for a refund and it was DENIED. So now I'm stuck filing a return I know was calculated incorrectly and have no way to fix it despite speaking with multiple turbotax "experts". I will never, ever again pay for this sham of a service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Too Many Bell, Whistles, Checks and Rechecks
on March 28, 2026
Posted by: Charlie19857
from Virginia
I used Turbo Tax last year. I do not remember any issues. This year after all was double and triple and quadrupled check and had entered all my banking information Turbo Tax decided it want me to manual approve my AGI from the previous year?! It did not have a record or I used another account?! Nope, this one only. This wasted about 30 minutes of my time and once I found the information and went to enter it, it matched what Turbo Tax already had?! Again, where did they get this number from if they did not have my tax records from last year?
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
NA
on March 28, 2026
Posted by: fide10
from CALIFORNIA
accuracy was very inconsistent, lot time wasted downloading.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is awesome!
on March 28, 2026
Posted by: Tinacor
from Fremont, CA
Turbo Tax guides you step by step and always double checks as you go. Excellent product.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Never worry when using Turbo Tax
on March 28, 2026
Posted by: AIM 70
from CA
It was easy to use! I'm a return user who hopes TurboTax never goes away. No worries, goes straight to the point with what it is asking you to input and explains every part of the forms. I am really happy to use this awesome software. See you next year!
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax is awful
on March 28, 2026
Posted by: Davhos
from TX
Selected free option ended up paying over 70% of my return. Done using this product.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
All good.
on March 28, 2026
Posted by: LisaHong
from Texas
All good. No problems. Thank You. See you next year.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thanks for the review! We’re committed to evolving based on what our customers actually want. We can’t wait to show you the improvements we’re making for your next year's filing experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Just the BEST
on March 28, 2026
Posted by: Texas Expert
from 2317 Gray Dr
Best of all tax return service program that I have used.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com