Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,634 Reviews)
Rating breakdown 49,634 reviews
5 Stars
36,166
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Turbotax Online is Horrible
on March 27, 2026
Posted by: rkal7
from Colorado
Turbotax online is a lousy product compared to desktop. It is nfortunate tha desktop only supports windows 11. Online has too many mistakes and glitches that require a workaround and numerous hours on the phone with Turbotax reps that don't understand IRS rules or case law.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is good but greedy and had a few issues.
on March 28, 2026
Posted by: Fenton J
from Missouri
I used the on-line version of TT and found it overall to be easy to understand and follow. I did not like:
1. All the ways the program tries to get you to add on extra services that cost extra. The final check out was particularly complicated, non-intuitive, and misleading.
2. I could not figure out how to pull up some forms to complete on my own.
3. The program gets bogged down with Schedule H for household employees. If you hired no one in 2025 and answered the pertinent question no, the program skips filing out Schedule H which made sense to me. However, during final reviews it showed I needed to answer a question about 2024 and a popup screen had a question to answer on Schedule H. However, if I changed my answer to Yes the program would not allow access to another section of the form I needed to complete. After after getting the feeling I was in an endless loop I simply ignored completed the Schedule and the system let me move on to completion.
1. All the ways the program tries to get you to add on extra services that cost extra. The final check out was particularly complicated, non-intuitive, and misleading.
2. I could not figure out how to pull up some forms to complete on my own.
3. The program gets bogged down with Schedule H for household employees. If you hired no one in 2025 and answered the pertinent question no, the program skips filing out Schedule H which made sense to me. However, during final reviews it showed I needed to answer a question about 2024 and a popup screen had a question to answer on Schedule H. However, if I changed my answer to Yes the program would not allow access to another section of the form I needed to complete. After after getting the feeling I was in an endless loop I simply ignored completed the Schedule and the system let me move on to completion.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thank you for the high rating and the candid feedback. We know our fees are an investment, so we work hard to ensure the speed and stress saved are worth every cent. We're glad our professional tax preparation could provide the peace of mind you needed this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Highly Recommended
on March 28, 2026
Posted by: WeTodded
from NM
Very easy to navigate. Love how quick it is to file.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
it was ok
on March 28, 2026
Posted by: skot55
from AP
it was ok I will continue using because it is the only one I have used
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Your long-standing loyalty is a huge part of why we're here. We value your business and are happy to support your filing needs year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo tax on line version is not as good as before
on March 27, 2026
Posted by: XYYWU
from tx
I paid estimated tax last year, it said it is uncommon. Almost missed it.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Useful but feels scammy
on March 28, 2026
Posted by: Joe F 99
from Oregon
Useful product but I feel like I'm being sold extra features at every turn. This makes the product feel cheap and scammy, to me. The AI features are practically useless, too. Overall, decent product for the price I suppose.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Think twice before you pay for this service.
on March 28, 2026
Posted by: sourceofmuchfrustration
from California
Last year I was single, this year I'm MFJ. If both spouses itemized the year prior (the year they were single) and received a 1099-G for state tax refund, TT doesn't allow you to pull both individuals 1040 from the prior year. It runs the calculations for the recovery exclusion based on only one person's 1040. THIS IS A SYSTEM FLAW. After speaking with 9 turbo tax reps who offered little to no help, I was finally directed to the refund request link. I applied for a refund and it was DENIED. So now I'm stuck filing a return I know was calculated incorrectly and have no way to fix it despite speaking with multiple turbotax "experts". I will never, ever again pay for this sham of a service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Too Many Bell, Whistles, Checks and Rechecks
on March 28, 2026
Posted by: Charlie19857
from Virginia
I used Turbo Tax last year. I do not remember any issues. This year after all was double and triple and quadrupled check and had entered all my banking information Turbo Tax decided it want me to manual approve my AGI from the previous year?! It did not have a record or I used another account?! Nope, this one only. This wasted about 30 minutes of my time and once I found the information and went to enter it, it matched what Turbo Tax already had?! Again, where did they get this number from if they did not have my tax records from last year?
Written by a customer while visiting turbotax.intuit.com