Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,558 Reviews)
Rating breakdown 49,558 reviews
5 Stars
36,126
4 Stars
6,006
3 Stars
2,811
2 Stars
1,790
1 Star
2,825
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
2
on March 27, 2026
Posted by: bfange
from OHIO
it was okkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We appreciate you filing with us! Your feedback is our roadmap for making next year’s tax season even smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Excellent program -needs improvement in a few item
on March 27, 2026
Posted by: katzej
from Missouri
1. It was not clear how to enter the quarterly payments that I have made to the IRS for credit towards 23025 taxes. I ultimately found it by searching the topic, but it should have come up automatically. 2. I had trouble deciding how to enter a QCD written by personal checking account linked to my IRA., I was deducting my charity donations from the minimum mandatory withdrawal amount. It more clearly states how to do this with direct transfer of charity money from the bank to the charity but only makes a vague statement ABOUT HOW ONE CAN USE PERSONAL CXHECKs linked to the IRA account if one is not itemizing. Being a new part of the tax law, you should provide more detailed information. 3. A longstanding issue is that it is difficult to go to any exact location in the program... It usually takes one to the start of that large section and one must reanswer previously answered questions to get to where one wants to be.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thank you for sharing your filing experience with us. We’re grateful for the support, and we’ve noted your feedback on where things fell short. We’re committed to refining the tax filing experience for your next year's return process .
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good product
on March 27, 2026
Posted by: Vickie156
from IL
The chat option with the Expert was very helpful and I appreciated a real-live person looking over my taxes and verifying all is correct.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We appreciate the feedback on your experience with our tax experts. Our goal is to ensure you never feel like you're filing alone, and we’re glad we could support you this year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Tax experience
on March 27, 2026
Posted by: JasonXIII
from Wa
Overall a good experience, I felt the help I got with agents I talked to on the phone was the most help
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
It’s great to hear our tax experts could provide the clarity you needed. We take pride in matching you with pros who make the filing process feel manageable and secure.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome.
on March 27, 2026
Posted by: Sparky Brian
from CA
Great experience. While, I hope it could be a little bit cheaper.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We’re thrilled you had a great experience, though we hear you on the cost. We aim to provide a level of accuracy and ease that makes the online tax filing investment worth it, and we appreciate you choosing us despite the price.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax was very helpful!
on March 27, 2026
Posted by: Barrineau2512
from South Carolina
Overall a great experience! Enjoyed the helpful tools when I was unsure of what to do in a certain section
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Phone Support
on March 27, 2026
Posted by: Suz90277
from California
The agent, Lucy, was amazing. Efile was rejected originally due to lack of 2024 tax return, which for some reason did not get efiled. The issue was AGI. We spent 68 minutes - unsuccessful at sharing screen. So we did a review/edit of 2025 to fix 2024 AGI issue. 2025 returns were successfully efiled and pending. Kudos for Lucy for leading me through the steps, complicated by the fact that my computer access was very slow. Thanks so much. Suzanne
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
It’s rewarding to hear that experts met your expectations for professional support. Thank you for trusting our tax experts to help you get your taxes done right.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo-Tax is accurate
on March 27, 2026
Posted by: Old Plugger
from Georgia
The number 1 complaint I would have is that some of the instructional data is difficult to find and the program changes too much from year to year.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com