Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,634 Reviews)
Rating breakdown 49,634 reviews
5 Stars
36,166
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Good product
on March 27, 2026
Posted by: Vickie156
from IL
The chat option with the Expert was very helpful and I appreciated a real-live person looking over my taxes and verifying all is correct.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We appreciate the feedback on your experience with our tax experts. Our goal is to ensure you never feel like you're filing alone, and we’re glad we could support you this year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Tax experience
on March 27, 2026
Posted by: JasonXIII
from Wa
Overall a good experience, I felt the help I got with agents I talked to on the phone was the most help
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
It’s great to hear our tax experts could provide the clarity you needed. We take pride in matching you with pros who make the filing process feel manageable and secure.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome.
on March 27, 2026
Posted by: Sparky Brian
from CA
Great experience. While, I hope it could be a little bit cheaper.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We’re thrilled you had a great experience, though we hear you on the cost. We aim to provide a level of accuracy and ease that makes the online tax filing investment worth it, and we appreciate you choosing us despite the price.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax was very helpful!
on March 27, 2026
Posted by: Barrineau2512
from South Carolina
Overall a great experience! Enjoyed the helpful tools when I was unsure of what to do in a certain section
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Phone Support
on March 27, 2026
Posted by: Suz90277
from California
The agent, Lucy, was amazing. Efile was rejected originally due to lack of 2024 tax return, which for some reason did not get efiled. The issue was AGI. We spent 68 minutes - unsuccessful at sharing screen. So we did a review/edit of 2025 to fix 2024 AGI issue. 2025 returns were successfully efiled and pending. Kudos for Lucy for leading me through the steps, complicated by the fact that my computer access was very slow. Thanks so much. Suzanne
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
It’s rewarding to hear that experts met your expectations for professional support. Thank you for trusting our tax experts to help you get your taxes done right.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo-Tax is accurate
on March 27, 2026
Posted by: Old Plugger
from Georgia
The number 1 complaint I would have is that some of the instructional data is difficult to find and the program changes too much from year to year.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Quitting Turbo Tax
on March 27, 2026
Posted by: GG_IsDoneWithTurboTax
from Oregon
Ive been using this program for years. This year it's all changes, got my husband's information wrong, mixed up names on income and was not helpful with deductions and steps. Over it.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Use other software - avoid the constant up-sell
on March 27, 2026
Posted by: Colin74
from Virgina
I have used Turbo Tax for years, but I think I might be done. While the process is relatively straight forward, you are constantly being up-sold to buy additional products and services or advice. It feels like your fighting off a used car salesman. This year Intuit has also ceased operation of the ItsDeductable software, and come to find out, you are unable to import tax data from in the online version from other competing software. The whole thing just feels like a mess and time to investigate alternatives.
Written by a customer while visiting turbotax.intuit.com