Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,558 Reviews)
Rating breakdown 49,558 reviews
5 Stars
36,126
4 Stars
6,006
3 Stars
2,811
2 Stars
1,790
1 Star
2,825
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
ONLINE MORE DIFFICULT THAN DOING OLD WAY.
on March 27, 2026
Posted by: MELPRIGGE
from KY
ONLINE MORE DIFFICULT THAN DOING OLD WAY.XXXXXXXXX
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Too expensive
on March 27, 2026
Posted by: johnnymac66
from florida
once i enter data, such as foreign income, i cannot retrieve that info to edit it. Poor support.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Gets It Done.
on March 27, 2026
Posted by: Maxx106
from Louisiana
I've been using Turbo Tax for more than twenty years, very satisfied.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 27, 2026
Your long-standing loyalty is a huge part of why we're here. We value your business and are happy to support your filing needs year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Thanks for a solid product!
on March 27, 2026
Posted by: Sohail_md
from Fremont, CA
It was a nice experience using TurboTax this year! With some support from Claude AI to clarify questions along the way, the process was very smooth.
A suggestion: Consider integrating an AI assistant (like Claude) directly into TurboTax to help users understand complex questions in real-time. Many of the prompts are confusing for first-time filers or those with unique situations (RSUs, IRA conversions, AMT, etc.), and having an AI explain what each question means would make the experience even better.
Thanks for a solid product!
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thank you for sharing your filing experience with us. We’re grateful for the support, and we’ve noted your feedback on where things fell short. We’re committed to refining the tax filing experience for your next year's return process .
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great work
on March 27, 2026
Posted by: Lynn23851
from Virginia
Very easy and accurate. Calculates everything for you
Response from turbotax.intuit.comBy TurboTax Care Team, March 27, 2026
It’s great to know you found TurboTax so intuitive. We work hard to keep the interface clear and the questions simple so you can finish your taxes with confidence and speed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is great!
on March 27, 2026
Posted by: TRGranny
from South Carolina
I have used Turbo Tax for years and have always found it to be fast & efficient.
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We appreciate your continued trust in TurboTax. Our goal remains the same: providing the reliable, accurate service you’ve come to expect from us.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
A great tool for people with not a lot of income
on March 27, 2026
Posted by: jmcherry
from Washington
As with last year, this was a very good experience. The only trouble I had was in verifying that I had indeed chosen the standard deduction option after I had filled in our qualified deductions to figure out what was our best option. I finally found the "change my deduction" option I was told to look for. It would be good if I was offered that chance easily when I got done with that action. Because you told me the SD would be best, but didn't offer the chance to change it then. And when we select the standard deduction after filling everything in. why does it keep telling me to go back and change a couple of those entries? Why doesn't it just ignore them, or even better yet, delete them?
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome Turbotax
on March 27, 2026
Posted by: CJackley
from FL
Brent and Eric were great! They were both patient and informative.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thank you for the shout-out to our team. We know every tax situation is unique, and we’re happy our tax experts were able to provide the specific guidance you were looking for.
Written by a customer while visiting turbotax.intuit.com