Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,558 Reviews)
Rating breakdown 49,558 reviews
5 Stars
36,126
4 Stars
6,006
3 Stars
2,811
2 Stars
1,790
1 Star
2,825
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
1st experience with a live agent
on March 27, 2026
Posted by: ori12
from new jersey
One of your live agents assisted me with my tax amendment and he was great! Friendly, calm voice, and explained that the information on my federal amendment would transfer to my NJ filing without me having to do anything else.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
It’s great to hear our tax experts could provide the clarity you needed. We take pride in matching you with pros who make the filing process feel manageable and secure.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
on line bad
on March 27, 2026
Posted by: MMWandSon
from DE
On line was a nightmare!!!!!!!!
Could'nt find forms easily!!!!
Could'nt find forms easily!!!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
not great
on March 27, 2026
Posted by: rick of vermont
from vermont
I did not like that you kept trying to sell me more services over and over, I'm a CPA. Also I did not like that I could not preview my return during the whole preparation
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on March 27, 2026
Posted by: katger01
from arizona
Easy to use. covered needed topics, accurate, timely
Response from turbotax.intuit.comBy TurboTax Care Team, March 27, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Helpful AI but navigation is tricky
on March 27, 2026
Posted by: Zeke2008
from ohio
The software did not prompt me for estimated payments that I made nor the schedule 1-A entries. I saw the numbers didn't look right on viewing the return and had to search for the errors. I recommend that users prepare their return manually to get a sanity check as to whether that are any errors. I mainly used the software for the eFiling and capital gains calcs which it did very well. The print button is buried and was hard to find. The AI support query was very helpful in solving my issues. The state return entry is integrated very well.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
It works just answer the questions.
on March 27, 2026
Posted by: Ubangi
from Calif
Purchased TurboTax for 2025 but downloaded 2024. Called help line. Representative was very helpful and arranged for me to load correct year.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
It’s great to hear our tax experts could provide the clarity you needed. We take pride in matching you with pros who make the filing process feel manageable and secure.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
so so
on March 27, 2026
Posted by: mary8857
from pa
I don't agree with you changing the windows that are compatable. I always used desktop version and was able to bring over the previous year. I could not bring over 2024. I don't think I will buy next year. I have used since 2017.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax for the win
on March 27, 2026
Posted by: gheif
from Arkansas
Worth the time and money savings vs having it done by a CPA or Tax Service.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We’re thrilled we could help you save on filing fees this year. Providing professional-grade results without the high cost of a private firm is exactly why we’re here.
Written by a customer while visiting turbotax.intuit.com