Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,634 Reviews)
Rating breakdown 49,634 reviews
5 Stars
36,166
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
not great
on March 27, 2026
Posted by: rick of vermont
from vermont
I did not like that you kept trying to sell me more services over and over, I'm a CPA. Also I did not like that I could not preview my return during the whole preparation
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on March 27, 2026
Posted by: katger01
from arizona
Easy to use. covered needed topics, accurate, timely
Response from turbotax.intuit.comBy TurboTax Care Team, March 27, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Helpful AI but navigation is tricky
on March 27, 2026
Posted by: Zeke2008
from ohio
The software did not prompt me for estimated payments that I made nor the schedule 1-A entries. I saw the numbers didn't look right on viewing the return and had to search for the errors. I recommend that users prepare their return manually to get a sanity check as to whether that are any errors. I mainly used the software for the eFiling and capital gains calcs which it did very well. The print button is buried and was hard to find. The AI support query was very helpful in solving my issues. The state return entry is integrated very well.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
It works just answer the questions.
on March 27, 2026
Posted by: Ubangi
from Calif
Purchased TurboTax for 2025 but downloaded 2024. Called help line. Representative was very helpful and arranged for me to load correct year.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
It’s great to hear our tax experts could provide the clarity you needed. We take pride in matching you with pros who make the filing process feel manageable and secure.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
so so
on March 27, 2026
Posted by: mary8857
from pa
I don't agree with you changing the windows that are compatable. I always used desktop version and was able to bring over the previous year. I could not bring over 2024. I don't think I will buy next year. I have used since 2017.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax for the win
on March 27, 2026
Posted by: gheif
from Arkansas
Worth the time and money savings vs having it done by a CPA or Tax Service.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We’re thrilled we could help you save on filing fees this year. Providing professional-grade results without the high cost of a private firm is exactly why we’re here.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love tt
on March 27, 2026
Posted by: Islandqueen85
from 6708 Gulf Beach Hwy lot 8
Easy and fast I love turbo taxes.vwill use them every year
Pros: My employment status changed this year, I moved
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax provides all the tools you need
on March 27, 2026
Posted by: Anonymous
from Minnesota
Turbo Tax is accurate and answers all of your questions. I love the tools they provide in doing your taxes.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com