Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,666 Reviews)
Rating breakdown 49,666 reviews
5 Stars
36,185
4 Stars
6,034
3 Stars
2,816
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Turbotax got a lot more complicated than the past.
on January 27, 2026
Posted by: therearenoothernames
from North Carolina
I had a problem completing the purchase of a Turbotax product so I dialed 8788-777-4160 and spoke to a Brianna. She was very helpful and knowledgeable about your website and was able to easily correct my problem. Once I was able to complete the purchase, I opted for the online preparation and filing. I found this process far more tedious.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Another Successful Year Using TurboTax
on January 27, 2026
Posted by: Samwise724
from Pennsylvania
So easy and thorough as always. I've used Turbo Tax for over 15 years and have never had a problem.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Tax Calculation
on January 27, 2026
Posted by: Rick541
from Florida
I delayed my filing because the Tax (Form 1040-SR, line 16) did not match the Tax Tables for my Taxable Income (line 14). I finally figured out the Tax was from the Schedule D worksheet. An explanation of how the tax was calculated would have been very helpful.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Repeated Customer
on January 27, 2026
Posted by: TBT Fan
from Texas
Easier every year. I've been using for a decade. Love it!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Decline in Quality and Deceptive Practices
on January 27, 2026
Posted by: User41444
from Washington
I've been using turbo tax for 15 years and the tool gets less and less advanced every year, hiding full control over your own tax filings behind difficult to find UI sections, "interview" conversations, unhelpful AI suggestions, or completely removing options from the experience. This year was particularly bad with aggressive and borderline deceptive "data sharing" requests masquerading as official filing authorization that will likely catch quick a few people in their data scraping net. This is the last year I will use this product.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax is great
on January 27, 2026
Posted by: XI2011
from Texas
Turbo Tax is great it is easy to use, accuracy, and user friendly.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Too many fees
on January 27, 2026
Posted by: Amethystleilani
from Ohio
Great program, successful, and reliable, however trying to get around and avoiding to pay some fees. generate new fees elsewhere.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
love turbo tax
on January 27, 2026
Posted by: llayy
from california
have been using for a few years. very easy to use, doesn’t cost much and keeps information making the process quicker.
Written by a customer while visiting turbotax.intuit.com