Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,558 Reviews)
Rating breakdown 49,558 reviews
5 Stars
36,126
4 Stars
6,006
3 Stars
2,811
2 Stars
1,790
1 Star
2,825
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
A little confusing on ERS
on March 27, 2026
Posted by: JoeFStra
from Colorado CO
Usually use do it yourself turbo Tax and efile, not sure about electronical doing taxes with Turbo Tax, not sure where to find my copy
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax rules!
on March 27, 2026
Posted by: BOTEchris
from phoenix.az
very easy to use and very very fast. I use Turbo tax every year
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is awesome!!
on March 27, 2026
Posted by: Vago24
from CA
Extremely knowledgeable and helpful in answering my questions and fixing the data entry errors
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thank you for the shout-out to our team. We know every tax situation is unique, and we’re happy our tax experts were able to provide the specific guidance you were looking for.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
needs some work
on March 27, 2026
Posted by: jr1234321
from IL
It wouldnt take my first name on one of my state returns and i had to mail in a return instead of e-file
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax On-line
on March 27, 2026
Posted by: Rita999
from WA
The importing feature was very helpful.
The on-line format, which I used for the first time was enough different, that I had several problems navigating. I assume next year will be easier.
The stock sales was particularly challenging, as the import included only the header information and not the sales figures.
The on-line format, which I used for the first time was enough different, that I had several problems navigating. I assume next year will be easier.
The stock sales was particularly challenging, as the import included only the header information and not the sales figures.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax - Ok but some challenges
on March 27, 2026
Posted by: TaxPrepPS
from Ohio, OH
I've used Turbo Tax for years and found 2025 to be a little more challenging. For example, some topics, such as federal and state estimated tax payments, were tougher to find, even when using the Search feature. The steps provided were little help to find the appropriate fields to enter info. Another example was a gain on a stock sale. There was a message "Needs Review" but when clicking the box next to the stock and hitting the "Continue" button, it would leave the page and didn't open up the details to view the info that needed review.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great for small business taxes!
on March 27, 2026
Posted by: Saddlepal
from Colorado
All the questions are kind of basic, but it does do a good job of keeping you on track and not getting lost in a bunch of tax definitions and specialized jargon. I like that it is able to download from quickbooks and my brokerage accounts without me having to type in 1099s. And it saves your filing information from year to year, so adding up things like prior year depreciation is done automatically.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Tax program was great. Support Was Terrible
on March 27, 2026
Posted by: Jfish1708
from KY
My experience was great all the way to the page that said, "Let's get ready to file your taxes" Then is took me 2 weeks of aggravation on my laptop. Then at least 60 minutes with ChatBot administrators and "Expert Accountant" ChatBots for me to get an answer on the phone from someone who said just choose, X option. I was finished 10 minutes later. This last bit of aggravation was TOTALLY avoidable.
Written by a customer while visiting turbotax.intuit.com