Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,558 Reviews)
Rating breakdown 49,558 reviews
5 Stars
36,126
4 Stars
6,006
3 Stars
2,811
2 Stars
1,790
1 Star
2,825
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Not what I would have liked
on March 27, 2026
Posted by: K47T
from CA
I do not like on-line TurboTax. It will not let e see things again or correct if I think I made an error. I would not use it except it is the only way to have info imported. I was very disappointed that I had to use the on-line version.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Backdoor Roth experience needs work
on March 27, 2026
Posted by: JaimeLesBlogs
from MA
I do backdoor Roth IRA contributions. This is notoriously obnoxious, but TurboTax still does only an okay job with this. When processing a 1099-R in the same year as you have a lot of earned income, it should ask, "Was this a Roth IRA conversion?" and then walk you through the various boxes to check for both federal and state returns. It also initially shows that distribution as taxable, so your return/amount owed jumps between ingesting the form and when it decides the amount isn't taxable.
Pros: My employment status changed this year, I moved, I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I learn something every year!
on March 27, 2026
Posted by: TKL3
from TX
I appreciate the updated tax changes and general information available every step of the way. It is an educational experience!
Response from turbotax.intuit.comBy TurboTax Care Team, March 27, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is excellent.
on March 27, 2026
Posted by: Joannali
from California
Turbo tax is user friendly. We have been used this software for several years. highly recommended.
Response from turbotax.intuit.comBy TurboTax Care Team, March 27, 2026
We appreciate your continued trust in TurboTax. Our goal remains the same: providing the reliable, accurate service you’ve come to expect from us.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax the best
on March 27, 2026
Posted by: loubud
from California
Very accurate, TurboTax always comes through. Every year !!
Response from turbotax.intuit.comBy TurboTax Care Team, March 27, 2026
We appreciate your continued trust in TurboTax. Our goal remains the same: providing the reliable, accurate service you’ve come to expect from us.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
works great
on March 27, 2026
Posted by: DJNinja2022
from FL
Easy, Accurate, thorough. No hassels noted. Help window is wonderful
Response from turbotax.intuit.comBy TurboTax Care Team, March 27, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Nope, not in 2027!
on March 27, 2026
Posted by: Seriously NO
from MS
First of all, continued pop ups to upgrade, frustrating and annoying. Yeah, too many things, too many things
to even try to explain. NOT using turbo tax next year
to even try to explain. NOT using turbo tax next year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Some of On-Line TurboTax is cluncky
on March 27, 2026
Posted by: Marcy1845
from CA
Using online for the first time, found it irritating that every time I stepped away from my computer I had to re-log on. Also while going through forms in the print center TurboTax just arbitrarily closed down and I had to resign on...its like the program doesn't know I'm online if I'm in the Print Center.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 27, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com