Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,558 Reviews)
Rating breakdown 49,558 reviews
5 Stars
36,126
4 Stars
6,006
3 Stars
2,811
2 Stars
1,790
1 Star
2,825
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Tax Expert Great
on March 27, 2026
Posted by: CatalHuyuk
from OH
There was an issue concerning the dependent credit f($500) for my adopted adult child not living with me which the software was not allowing me to input. Your tax expert was able to overcome this product problem although it was not an easy solution. Hopefully, she conveyed notice of the issue to your software people (AI robots).
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Forced to use Credit Karma account to avoid fees
on March 27, 2026
Posted by: CDTTCK
from CA
It is absurd TurboTax charges money to direct deposit money into a personal checking account instead of an Intuit-owned Credit Karma account, regardless of being able to access funds early in Credit Karma.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We’re thrilled you had a great experience, though we hear you on the cost. We aim to provide a level of accuracy and ease that makes the online tax filing investment worth it, and we appreciate you choosing us despite the price.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Like Flying Blind
on March 27, 2026
Posted by: ZMEG
from PA
I have been using the desktop version of Turbo Tax for years and i worked very well. I do not like the online version of Turbo Tax that I was forced to use because i could not get a download version for my desktop computer. The online version feels very "blind". There is no way to see the forms as you work, and it's very difficult to backtrack into questions like "Did you itemize your federal return last year?". I do my own taxes because I am a control freak, and the online version of Turbo Tax does not allow the feeling of control at all. I am going to add that was difficult to upload this review because I could not find an used "nickname" for my name with only 4 letters to use.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thanks for taking the time to leave a review, we value customer feedback like yours that gives us something we can share with our internal teams for making the experience better in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax gets better every year!
on March 27, 2026
Posted by: tomtom16
from Florida
Easier to use each time I use it. Even the online version was sufficient for our needs.
Response from turbotax.intuit.comBy TurboTax Care Team, March 27, 2026
We appreciate the time you took to share your feedback. Thank you for your continued confidence in TurboTax—it’s a privilege to work with you again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax is Adequate!
on March 27, 2026
Posted by: Nicknamealreadytaken88
from NE
I think the product is adequate for my situation. I'm disappointed the system didn't prompt me to add my quarterly estimate payments somewhere along the way. It was only when I recognized that my liability was unusually high that I had to ask how to backtrack and input the payments.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy to use
on March 27, 2026
Posted by: Brown Taxes
from FL
It was easy to use.
The price was higher than normal. I didn't need expert help but had peace of mind in case I needed it.
The price was higher than normal. I didn't need expert help but had peace of mind in case I needed it.
Pros: I moved, I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We’re thrilled you had a great experience, though we hear you on the cost. We aim to provide a level of accuracy and ease that makes the online tax filing investment worth it, and we appreciate you choosing us despite the price.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is easy
on March 27, 2026
Posted by: FileByMySelfPing
from MI
It is easy and auto fill most of the data from linking to my W2 and financial institutions.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great User-Friendly Online Version!
on March 27, 2026
Posted by: HUCOM Mom
from IL
The online product is very easy to use and provided excellent prompts to guide you through the process. As a long-term Turbo Tax customer, I'm so glad that I switched from the desktop version. The product's accuracy was excellent in downnloading information from last year's return which was acccessed from my desktop. The product provided excellent support and assistance through the Question prompt.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thank you for returning to TurboTax again this season. We’re glad to be your go-to partner for getting your taxes done right.
Written by a customer while visiting turbotax.intuit.com