Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,634 Reviews)
Rating breakdown 49,634 reviews
5 Stars
36,166
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
More difficult
on March 27, 2026
Posted by: GCJones5360
from Colorado
The "on-line" web process was more difficult than using the purchase Turbo tax item from the store and I wasn't able to look at individual forms or completed forms until the very end after I had to purchase the software. Also, the on-line version was a lot more expensive and especially adding the state version .
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Program 2025 is much worse than previous years
on March 27, 2026
Posted by: ewa13
from Ca
The previous program was much better. It asks several times for the verification of the same things. Not properly transmits all the information from previous taxes. It does not show information from previous year. The information like names of financial institutions which are the same for years asks many times in different places. It was much harder to fill the taxes this year because of software change.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Everything went great
on March 27, 2026
Posted by: Deer 611
from VA
We have used HR Block for 20 years. This year we had software problems with the return, after reinstalling the software 3 times and many hours on the phone we decided to try Turbotax. Considering this was the first time using Turbotax everything went great.
Response from turbotax.intuit.comBy TurboTax Care Team, March 27, 2026
Thank you for making the switch to TurboTax. We’re grateful for the opportunity to serve you this year and aim to be your go-to resource for every tax season ahead.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love TurboTax
on March 27, 2026
Posted by: sodbuster22
from 3793 OXFORD DRIVE
Phone call help was exceptional. TurboTax is always great
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
It’s rewarding to hear that experts met your expectations for professional support. Thank you for trusting our tax experts to help you get your taxes done right.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TURBOTAX IS SIMPLE
on March 27, 2026
Posted by: ES NATIVE
from MARYLAND
I'VE BEEN USING TURBOTAX FOR YEARS AND IT'S VERY SIMPLE TO USE. VERY HELPFUL
Response from turbotax.intuit.comBy TurboTax Care Team, March 27, 2026
We appreciate your continued trust in TurboTax. Our goal remains the same: providing the reliable, accurate service you’ve come to expect from us.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
MISLEADING
on March 27, 2026
Posted by: SENIOR7115
from WASHINGTON
SOMEWHAT EASY TO FILE BUT WAS TOLD IT WOULD BE SAME PRICE AS BUYING. THE PREMIER WAS $89 AND THIS WAY COST ME $129. VERY UNHAPPY JUST BECAUSE I DONT HAVE WINDOWS 11
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Tax Expert Great
on March 27, 2026
Posted by: CatalHuyuk
from OH
There was an issue concerning the dependent credit f($500) for my adopted adult child not living with me which the software was not allowing me to input. Your tax expert was able to overcome this product problem although it was not an easy solution. Hopefully, she conveyed notice of the issue to your software people (AI robots).
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Forced to use Credit Karma account to avoid fees
on March 27, 2026
Posted by: CDTTCK
from CA
It is absurd TurboTax charges money to direct deposit money into a personal checking account instead of an Intuit-owned Credit Karma account, regardless of being able to access funds early in Credit Karma.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We’re thrilled you had a great experience, though we hear you on the cost. We aim to provide a level of accuracy and ease that makes the online tax filing investment worth it, and we appreciate you choosing us despite the price.
Written by a customer while visiting turbotax.intuit.com