Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,634 Reviews)
Rating breakdown 49,634 reviews
5 Stars
36,166
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
good
on March 27, 2026
Posted by: Marquez72
from IN
Easy to use I usually use it every year however I do not like this survey
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not as good as 2024
on March 27, 2026
Posted by: John8810
from California
This year's Turbo Tax was MUCH more difficult to follow and access than 2024. I am not sure what improvements you thought you made, but they were not good.
We have been clients for 10+ years and may, perhaps, rethink that for 2026!
We have been clients for 10+ years and may, perhaps, rethink that for 2026!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Took me a lot longer using online version
on March 27, 2026
Posted by: jchap43
from Pennsylvania
Need to update computer did not like on line version
Response from turbotax.intuit.comBy TurboTax Care Team, March 27, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Desktop Version Preferred
on March 27, 2026
Posted by: mstrs
from OH
This is the first year I used Turbo Tax Online, but I prefer the desktop version. There were many interruptions in filing and the 58 minute estimated filing time compared to my actual online time of over 6 hours wasn't realistic. Some of the delay were interruptions, not understanding terminology, and searching my files for information. Also, the Online version on a different computer from where my previous desktop versions of Turbo Tax were, made it sound like I didn't file tax returns with Turbo Tax last year (which I did).
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
EASY TO FOLLOW
on March 27, 2026
Posted by: PAGRA
from Florida
easy to use and accurate
This is the worst part !
This is the worst part !
Response from turbotax.intuit.comBy TurboTax Care Team, March 27, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Poor
on March 27, 2026
Posted by: Why when Carrie why
from Colorado
The experience with TurboTax was extremely difficult this year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo Tax Online not for me
on March 27, 2026
Posted by: LMF76
from MI
I have been downloading Turbo Tax software for years and felt that the online tax filing was not user friendly and much more complicated with AI generated assistance. I will not use it again..
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Bad experience Need help
on March 27, 2026
Posted by: Jim Good
from CO
This has been one terrible experience! I would swear but it would not do me any good! It failed to save my work and I lost it all. When I reopened it up it just said, oops something went wrong. After reentering it told me there were six items that needed to be fixed because the download from Raymond James did not fill in all the required spaces. Now, because. I do not have all of 2024's AGI you cannot E-file. Toping it off, It won't print my returns so I can mail them at the post office. This was much better when it came on a disk!
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com