Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.5
(46,459 Reviews)
Rating breakdown 46,459 reviews
5 Stars
34,611
4 Stars
5,415
3 Stars
2,440
2 Stars
1,537
1 Star
2,456
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
It was ok
on February 15, 2026
Posted by: BTJ66
from MD
It was ok, there should be less questions for the user
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on February 15, 2026
Posted by: EB477291223i8
from 7455 Emerson
Quick process, very easy once documents are ready to go.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is a Winner!
on February 15, 2026
Posted by: Pablo 2025
from Texas
Turbo Tax Premier allowed me to quickly and efficiently complete both our Federal and State Tax Returns and efile both well before the required filing dates.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
easy
on February 15, 2026
Posted by: savdev
from Virginia
great experience, easy to use! Was able to get my taxes done in under an hour this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Having to correct OH RITA form 37 information
on February 15, 2026
Posted by: TanMan66
from Ohio
Was fairly straight forward until trying to e-filing. The state return detected issues with RITA form 37 (Ohio) which isn't filed anyways. This was very frustrating as you can't just find the form and edit it, and the review was impossible to navigate. I just had to put in various things until it would efile taking me an extra hour or two to fix. VERY VERY FRUSTRATING
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
No longer my favorite tax prep software
on February 15, 2026
Posted by: Kath0001
from CA
#1 TurboTax needs to keep the user more connected to the tax forms and schedules and worksheets, as it used to. This year, the user answers questions but cannot switch to the forms and worksheets while in progress to examine them. This makes me uncomfortable. I hope I can find the summary sheets and comparison sheets that made prior versions of TurboTax so helpful. #2 It needs to allow the user to tell you that ALL data will be typed in. I should not have to answer this question repeatedly for every financial institution. It's redundant and annoying. #3 The Tax Tools function did not appear on my screen until late in the process. I clicked it and nothing happened. There should be a message under Tax Tools telling me what must be complete before the tool is active. I was concerned with saving and printing the forms and worksheets. #4 You need more categories on the left-hand navigation screen so the user can click in and out of sections in a more refined/precise way. This software made me repeatedly answer the same closing questions in order to leave a section. Precision has given way to a fake sense of "simplicity of using TurboTax." I used to be a big fan, but no more.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo tax now sucks
on February 15, 2026
Posted by: your product is junk
from New York
Terrible took far longer than it used to and to much junk at the end
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is Worth a Try!
on February 15, 2026
Posted by: Rev C Wat
from Indiana
For the most part, Turbo Tax is truly helpful. Some of the features that help designed to assist you in gathering the necessary information can lead to frustration because there may not be a simple yes or no to the question and therefore deciding what to include can be rather stressful. The FAQ section may not always give you the best response to those complicated questions. ON the other hand, it is very streamlined and easy to read. The ease in uploading and or accessing information from outside sources is quite precise and therefore convenient. I like the ability to snap a picture to upload documents.
I have used Turbo Tax for years, and the accuracy is spot on!
I have used Turbo Tax for years, and the accuracy is spot on!
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com