Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,634 Reviews)
Rating breakdown 49,634 reviews
5 Stars
36,166
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Having to correct OH RITA form 37 information
on February 15, 2026
Posted by: TanMan66
from Ohio
Was fairly straight forward until trying to e-filing. The state return detected issues with RITA form 37 (Ohio) which isn't filed anyways. This was very frustrating as you can't just find the form and edit it, and the review was impossible to navigate. I just had to put in various things until it would efile taking me an extra hour or two to fix. VERY VERY FRUSTRATING
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
No longer my favorite tax prep software
on February 15, 2026
Posted by: Kath0001
from CA
#1 TurboTax needs to keep the user more connected to the tax forms and schedules and worksheets, as it used to. This year, the user answers questions but cannot switch to the forms and worksheets while in progress to examine them. This makes me uncomfortable. I hope I can find the summary sheets and comparison sheets that made prior versions of TurboTax so helpful. #2 It needs to allow the user to tell you that ALL data will be typed in. I should not have to answer this question repeatedly for every financial institution. It's redundant and annoying. #3 The Tax Tools function did not appear on my screen until late in the process. I clicked it and nothing happened. There should be a message under Tax Tools telling me what must be complete before the tool is active. I was concerned with saving and printing the forms and worksheets. #4 You need more categories on the left-hand navigation screen so the user can click in and out of sections in a more refined/precise way. This software made me repeatedly answer the same closing questions in order to leave a section. Precision has given way to a fake sense of "simplicity of using TurboTax." I used to be a big fan, but no more.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo tax now sucks
on February 15, 2026
Posted by: your product is junk
from New York
Terrible took far longer than it used to and to much junk at the end
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is Worth a Try!
on February 15, 2026
Posted by: Rev C Wat
from Indiana
For the most part, Turbo Tax is truly helpful. Some of the features that help designed to assist you in gathering the necessary information can lead to frustration because there may not be a simple yes or no to the question and therefore deciding what to include can be rather stressful. The FAQ section may not always give you the best response to those complicated questions. ON the other hand, it is very streamlined and easy to read. The ease in uploading and or accessing information from outside sources is quite precise and therefore convenient. I like the ability to snap a picture to upload documents.
I have used Turbo Tax for years, and the accuracy is spot on!
I have used Turbo Tax for years, and the accuracy is spot on!
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
good
on February 15, 2026
Posted by: alexos2
from CA
Better than last year. less trick advertising. Question if the software is so good and reliable why offer "Tax experts"? Kinda makes me wonder??
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
More expensive and less user friendly!!!
on February 15, 2026
Posted by: Grandma Sally
from Fl
Ripoff!! More difficult to use than EVER!! And more expensive to boot. Also now charging for direct bank deposit. Will look for another Tax Prep next year. Done with TurboTax!!!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love it.
on February 15, 2026
Posted by: Fransomaganso
from CA
SECURITY IS SAFER ONLINE IN THE CLOUD. AND THE LAPTOP PRESENTATION IS VERY EASY TO FO LLOW.
Pros: My employment status changed this year, I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
good, but should be better
on February 15, 2026
Posted by: ljKl26
from ca
in the income are I almost missed my jury duty income - this is a common occurrence I would think and one of the early income questions should ask if you served on a jury and got paid. other areas were hard to follow without seeing a summary of detail behind income especially. also - you need to include the worksheet for qualified dividends and capital tax calculations. this comes with printouts available in taxact I had t do it by hand to make sure the tax calculations were right. Also I did not like that I had to pay in order to see even a draft of my completed 1040. I normally use taxact - and this feature was there - the forms had DRAFT on watermarked on them.
Written by a customer while visiting turbotax.intuit.com