Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,634 Reviews)
Rating breakdown 49,634 reviews
5 Stars
36,166
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Great!
on February 14, 2026
Posted by: angelica177
from Missouri
Great experience. No issues filing return! Will move to online in the future.
Response from turbotax.intuit.comBy TurboTax Care Team, March 12, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TurboTax online sucks!
on February 14, 2026
Posted by: pdeclerck
from michigan
I was strongly told to use online instead of the desktop version ,which I used for decades. It was a mistake.
The user interface is terrible. No easy-step. I am retired without a W2 but have income from SS, pension, and IRA distributions. My issues: I was able to use last years TT filing to populate the 2025 filing. Good. but then it couldn't find my 2024 AGI to help e-file! it successfully downloaded my 1099 brokerage statements, and remembered my 2024 charities and other things, but it didnt ask me about my estimated tax payments. It was pushing me into review without entering these! you could see I did est tax payments in 2024 - why not ask me for 2025? and then it was difficult to navigate to est tax payments. no search, I had to ask Google! On the Michigan tax filing it asked the dates of Roth conversion. Okay, but then it asked for the conversion date of my private pension. It is not a conversion and there were 12 monthly payments. something wrong here. I need to go back to desktop or drop TT altogether.
The user interface is terrible. No easy-step. I am retired without a W2 but have income from SS, pension, and IRA distributions. My issues: I was able to use last years TT filing to populate the 2025 filing. Good. but then it couldn't find my 2024 AGI to help e-file! it successfully downloaded my 1099 brokerage statements, and remembered my 2024 charities and other things, but it didnt ask me about my estimated tax payments. It was pushing me into review without entering these! you could see I did est tax payments in 2024 - why not ask me for 2025? and then it was difficult to navigate to est tax payments. no search, I had to ask Google! On the Michigan tax filing it asked the dates of Roth conversion. Okay, but then it asked for the conversion date of my private pension. It is not a conversion and there were 12 monthly payments. something wrong here. I need to go back to desktop or drop TT altogether.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very Easy
on February 14, 2026
Posted by: kimkind
from Texas
Software is user friendly and easy to navigate. The help functions were very informative.
Response from turbotax.intuit.comBy TurboTax Care Team, March 12, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on February 14, 2026
Posted by: Ninyan62
from California
It's been a while since I did my taxes and this was very user friendly.
Response from turbotax.intuit.comBy TurboTax Care Team, March 16, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
GOOD PRODUCT
on February 14, 2026
Posted by: TOMMY THE STUD
from CO
EASY TO USE. INSTILLED CONFIDENCE IN COMPLIANCE AND ACCURACY. FAIRLY GOOD VALUE. BACK NEXT YEAR
Response from turbotax.intuit.comBy TurboTax Care Team, March 12, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Fix Crypto.com Integration
on February 14, 2026
Posted by: Anonymous
from Alabama
you guys need to get together with Crypto.com and fix your methods of importing their CSV Files please. this makes a 1 hour process a 6 hour process! Fix Crypto.com integration.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is EASY
on February 14, 2026
Posted by: ShaB123
from AR
I always use TurboTax to do my taxes because it i fast and easy!
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 16, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
On line TurboTax sucks!!!
on February 14, 2026
Posted by: Anonymous
from Maryland
I've been using Turbo tax for over 15 years. I hate having to go online instead of putting a disc in to download the software. I used it last year 2024 and was able to send the information for 2025, however when finishing my 2025 taxes it failed to find my 2024 taxes. I had to reply I used another service. The disc lets me work and go on my numbers at my speed, but the cloud TurboTax shuts down and I have to keep signing in again and again, ECT... I have a Window 10, I couldn't down load the Premier TurboTax and I had to waist time and fight for a refund. Please bring back the disc, if my computer dies I can't download old years to keep my tax information and numbers I had put in.
Written by a customer while visiting turbotax.intuit.com