Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,634 Reviews)
Rating breakdown 49,634 reviews
5 Stars
36,166
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Yea asumm
on February 14, 2026
Posted by: Anonymous
from Ca
Good we are.x̌xxxxxxxx.That was grrrrrrrrrrrrrrrreat
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent Service
on February 14, 2026
Posted by: bjg1313
from Nebraska
I have used TurboTax many years now to do my own taxes. Each year it gets better and better. I have learned so much about taxes and feel confident when using their service. The help tool is very useful. Interface is user-friendly. Features make it easy to file taxes and each year I am confident in the accuracy.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not as thorough as before
on February 14, 2026
Posted by: CC316
from CO
Support gave us the wrong information. We needed to adjust our IRA to ROTH conversion amount and were told to contact our investment company instead. The software this year was not as easy to navigate for this as it has been in the past.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is awesome
on February 14, 2026
Posted by: Rosetti
from California
I had a different payroll experience this year and worked with Robert S. on chat/phone and he was great. Support was quick and I could tell he understood my questions, looked up information for me and resolved one of my issues. I appreciate the step-by-step process of Turbo Tax. I use it every year. Highly recommend.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 13, 2026
We're happy to hear that your interaction with our customer service team met your expectations. Your satisfaction is important to us, and we appreciate your trust in TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax is great
on February 14, 2026
Posted by: lilo777
from iowa
great, easy to use, but the fees add on at the end.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is awesome
on February 14, 2026
Posted by: moolinda
from Utah
Love doing it online. Fast and easy! There is help if I have any questions.
Response from turbotax.intuit.comBy TurboTax Care Team, March 14, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Not user friendly for experienced users
on February 14, 2026
Posted by: TurboTax pay attention
from TX
I'm not happy with TurboTax deciding what version is best for my return. Previous years the deluxe was only necessary but you decided that premium had to be used and gave me no alternative. Your new selection system sucks. Let users decide, not TurboTax.
Response from turbotax.intuit.comBy TurboTax Care Team, March 14, 2026
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Use Turbo Tax for Easy Filing
on February 14, 2026
Posted by: MsIzzyM
from CA
Easy to use if one tax form filed. Very simple questions to go through online or desktop version.
Response from turbotax.intuit.comBy TurboTax Care Team, March 14, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com