Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.5
(46,459 Reviews)
Rating breakdown 46,459 reviews
5 Stars
34,611
4 Stars
5,415
3 Stars
2,440
2 Stars
1,537
1 Star
2,456
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
VERY DISATISFIED THIS YEAR FROM GREAT SATISFIED
on February 14, 2026
Posted by: TOMCAROLE
from INDIANA
I HAVE FILED WITH TURBO TAX FOR YEARS AND BEEN COMPLETELY SATISFIED WITH YOU. THIS YEAR WAS DIFFERENT. I DOWNLOADED IT AND IT SAID COULDN'T NEEDED WINDOWS 11. YOU SWITCHED ME ONLINE. VERY HARD TO GET BACK INTO. BIGGEST PROBLEM WHEN I COPIED EXACTLY MY AGI FROM 2024 FORM IT SAME INCORRECT. SO I FINALLY WAS SO DISGUSTED I PRINTED IT OUT AND NOW MAILING IT. COST OF MONEY WHEN I COULD OF DOWNLOADED THE FORMS FOR FREE. WILL I USE YOU AGAIN RIGHT NOW I SAY NO
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Annoying but decent overall
on February 14, 2026
Posted by: User1212
from Nevada
Very annoying how hard you push add-ons. If I don't want one, don't keep asking. Inputting information is easy, but anytime something needs reviewed it is a pain to clear it up.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Disappointed!
on February 14, 2026
Posted by: 2025 taxes in AZ
from AZ
I was very disappointed when I found out I could no longer print my state tax return
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
It is what it is
on February 14, 2026
Posted by: I_am_atomic
from Maryland
It was easier and faster and got higher returns than the one I previously used
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Good service, too pushy with paid extras
on February 14, 2026
Posted by: BendersHockey24
from Michigan
Very good service in general, but I do not appreciate the two standard options for payment being opening an account with you or paying you even more money for a rapid deposit I and most other people don't need. A standard, free direct deposit to my bank account should be the default option, yet for you it isn't even presented as one.
Pros: I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Keeps improving!
on February 14, 2026
Posted by: Farmman1959
from Alabama
As always quick and easy. Gets better every year! I never have to worry if they are done right.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Enjoy the support
on February 14, 2026
Posted by: Anonymous
from Arizona
Always love how Turbotax is able to help me out with filing my taxes on my own.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Senior Tax Credit calculated correctly, not visibl
on February 14, 2026
Posted by: Snuttjer49
from Texas
There were a few times when I was unable to correct wrong answers to questions. When asked if any of the 1099-B form included collectibles, I answered NO only to discover that the Gold Shares I purchased were listed as Collectibles by my Financial Services Firm. There was no way to change that answer. I reached out to product support and they informed me that I had to delete that 1099-B and reimport it and change my answer. Product support did a great job on the phone.
Also, the Senior Tax Credit is not discussed or identified during the tax preparation process. I was able to learn that I did receive the correct deduction when I finally reviewed the actual tax documents. This is a big topic for Seniors and the product would be better if the Senior Tax Deduction would be calculated and made visible during the review of the data.
Also, the Senior Tax Credit is not discussed or identified during the tax preparation process. I was able to learn that I did receive the correct deduction when I finally reviewed the actual tax documents. This is a big topic for Seniors and the product would be better if the Senior Tax Deduction would be calculated and made visible during the review of the data.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com