Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,634 Reviews)
Rating breakdown 49,634 reviews
5 Stars
36,166
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Turbo Tax did great - has some kinks to work out
on February 13, 2026
Posted by: MyemailNicknameGoeshere
from Nv
The import of robinhood didn't work properly. Things came in as values that should have been negative values. It was a painful, and long process to fix. The user interface could use some work to make that process better.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great service
on February 13, 2026
Posted by: Donald 62
from Virginia
Did not engage with person on phone or chat with person
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is amazing
on February 13, 2026
Posted by: Jahaheggeegeez
from Missouri
Love it here. Thank you for everything I always appreciate your services. Thank you again
Response from turbotax.intuit.comBy TurboTax Care Team, March 13, 2026
Thank you for trusting TurboTax with your filing! Your input means a lot to us, and we're committed to using it to improve your experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great and easy to use
on February 14, 2026
Posted by: RCD100321
from Missouri
I had a great experience using TurboTax. The platform is incredibly easy to use and walks you through everything step by step in plain, simple language. It keeps all your information clearly organized, shows your progress, and makes it easy to review or update sections. What could be a stressful process feels smooth, guided, and well-structured from start to finish.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Use something else!
on February 14, 2026
Posted by: Anonymous
from Oregon
I've been using TurboTax for several years now and it generally indicates which pieces you need to interact with to complete your return. Turns out that even though I have self employment income, and it knows how much, it didn't properly indicate I needed to pay an extra tax in my area for self employment income and now I'm going to have to pay a penalty. Additionally, while typing this review, its AI feature, or auto completion, or something keeps changing what I type and eating the letters. This is ridiculous. I'm suddenly very concerned about the quality of my tax returns if you can't properly direct me through the process or let me type in an text box. Use another product.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great product.
on February 14, 2026
Posted by: Mavesrick71
from AP
It was good and easy to use. Every year seems getting more and more complicated to complete taxes. The only thing I wish more understanding how to save the previous years taxes without ha ding to open the turbotax app. I have to use it for my job when I need to submit my taxes for previous years.
Response from turbotax.intuit.comBy TurboTax Care Team, March 13, 2026
We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Fast and Easy!
on February 14, 2026
Posted by: 3545
from California
It was fast and easy. The features made it extremely simple to understand and complete!
Response from turbotax.intuit.comBy TurboTax Care Team, March 13, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Greatness
on February 14, 2026
Posted by: Anonymous
from Florida,Fl
It was difficult to enter License Code and I totally missed SSA Information and Florida Retirement Information
Response from turbotax.intuit.comBy TurboTax Care Team, March 13, 2026
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com