Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,560 Reviews)
Rating breakdown 49,560 reviews
5 Stars
36,127
4 Stars
6,006
3 Stars
2,811
2 Stars
1,791
1 Star
2,825
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Can't Delete!
on February 13, 2026
Posted by: Montana Grizzlies
from CA
Some documents are impossible to delete when you make a mistake of adding them and then you can't efile because they still want document filled out even though it is irrelevaqnt.
Response from turbotax.intuit.comBy TurboTax Care Team, March 13, 2026
We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy
on February 13, 2026
Posted by: JTS04
from NC
It is easy to use and gets it done fast Not happy with the fee for direct deposit
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 13, 2026
We really appreciate your positive review and honest feedback. While we're glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TURBO TAX STINKS
on February 13, 2026
Posted by: TEENY TINY TINA
from IN
HAD TROUBLE SIGNING IN AND IT WENT DOWN HILL FROM THERE
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy and Simple
on February 13, 2026
Posted by: Soopercash
from South Carolina
First time using it and it was very simple to fill in the information. AI was a help when I had questions and it all seemed to go well without issue.
Response from turbotax.intuit.comBy TurboTax Care Team, March 13, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Problems This Year
on February 13, 2026
Posted by: DGkd
from Virginia
-very difficult finding the line items if they were moved from the 2024 return on my computer.
-529 entry carried forward was automatically entered and I never saw it for Virginia return.
-the extra Medicare tax was credited as a paid tax and I never saw it.
-the question of which part of mortgage interest was not deductible due to using money from refinancing was never cleared up.
-hard to find answers to my questions because it was not a clear answer
-529 entry carried forward was automatically entered and I never saw it for Virginia return.
-the extra Medicare tax was credited as a paid tax and I never saw it.
-the question of which part of mortgage interest was not deductible due to using money from refinancing was never cleared up.
-hard to find answers to my questions because it was not a clear answer
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Awesome
on February 13, 2026
Posted by: Dbrar
from MI
Turbo Tax is Awesome ................................................................
Response from turbotax.intuit.comBy TurboTax Care Team, March 13, 2026
Thank you for filing with TurboTax! Your feedback helps us grow, and we're excited to keep making your experience better every year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Always TurboTax!
on February 13, 2026
Posted by: JJHof
from MN
Always a great way to get taxes done very efficient and easy to navigate.
Response from turbotax.intuit.comBy TurboTax Care Team, March 13, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Online premium first time use. Prefer desktop
on February 13, 2026
Posted by: Techknowatlas
from Oklahoma
First time using online premium. Have used TurboTax since WIN95. The online version doesn't follow the same menu flow. Miss have forms I can search.
Written by a customer while visiting turbotax.intuit.com