Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,634 Reviews)
Rating breakdown 49,634 reviews
5 Stars
36,166
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Good software, sketchy vibe.
on February 12, 2026
Posted by: FactsRFacts
from FL
Software works well. But… they are devious and subversive about their add-on “extra” services. Example: when choosing payment options for filing, you will incur an extra $30 fee unless you pay with credit card. There are 3 other examples that use the same “oh by the way…” you owe more money because that is a premium service. Very disingenuous way to do business.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
somewhat
on February 12, 2026
Posted by: martymo
from ID
We have used this service for years and I do not like the fact that this year we were treated as new customers. I had to enter all the information again that you had in your records.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Trustable
on February 12, 2026
Posted by: Mark_Hen
from CO
Easy to use and I trust it. I don't think after these years, I would switch to any other service
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, March 12, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
great
on February 12, 2026
Posted by: NishaFurtick
from Ma
I use Turbo Tax every year and I'm never disappointed
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 12, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great to have turbo tax
on February 12, 2026
Posted by: Jimmy jimmy
from Texas
It was easy to work
The features were a little different but worked ok.
Support answered right away
Accuracy and compatibility worked out fine along with interface
The features were a little different but worked ok.
Support answered right away
Accuracy and compatibility worked out fine along with interface
Response from turbotax.intuit.comBy TurboTax Customer Care Team, March 14, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I enjoyed my filing process and the intuitiveness
on February 12, 2026
Posted by: Unikk
from Nashville, TN
I enjoyed the filing process with the intuitive interface of the app. I would recommend this to everyone.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Customer Care Team, March 14, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Experts need more training.
on February 12, 2026
Posted by: ExpertDominicV
from Colorado
The system itself is great and fairly easy to use.
Experts could use more training. The expert I chatted with the other day advised me not to report my state income even though I had numbers in Box 7 on my 1099. He said because Boxes 5 and 6 were empty that I could leave box 7 blank. Incorrect. He and his 'lead' he was consulting with both recommended this. I don't want someone else getting in trouble because of misadvise like this. In the future I will either not consult one of your experts or use a different service.
Experts could use more training. The expert I chatted with the other day advised me not to report my state income even though I had numbers in Box 7 on my 1099. He said because Boxes 5 and 6 were empty that I could leave box 7 blank. Incorrect. He and his 'lead' he was consulting with both recommended this. I don't want someone else getting in trouble because of misadvise like this. In the future I will either not consult one of your experts or use a different service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is the way to go!
on February 12, 2026
Posted by: JanEagles
from North Carolina
Easy to use. I have been using Turbo Tax for years with no problems.
Response from turbotax.intuit.comBy TurboTax Care Team, March 13, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com