Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,567 Reviews)
Rating breakdown 49,567 reviews
5 Stars
36,131
4 Stars
6,008
3 Stars
2,811
2 Stars
1,791
1 Star
2,826
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Taxes
on February 11, 2026
Posted by: Rola30
from Va
Great experience.. effectiveness and fast help.............
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Thought a pension plan was an annuity.
on February 11, 2026
Posted by: Rebecky32
from Florida
I get a pension from GE. The program kept asking for info thinking it was an annuity. It is not.
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Works great to figure out and fill out returns
on February 11, 2026
Posted by: moondawgdad
from Georgia
Easy to upload and fill out. Confusing a bit when paying and selecting choices for refund
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Difficult to sign on
on February 11, 2026
Posted by: Dennis in North Carolina
from North Carolina
The product is great but it the on-line version is difficult to sign on. I prefer the old system which allowed me to download the turbo Tax to my computer.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
yes
on February 11, 2026
Posted by: NickNack492
from California
I have used turbo tax the last 2 years with great success. I really like it & will continue to use it. I was not able to pull in my 2024 Tax information when i first logged in. I also tried to upload my 2024 tax return with no success. I could not find my previous tax return on the website. Not a huge deal, as I had one saved.
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
Thank you for sharing your experience. We take all feedback seriously and will use your insights to continue refining our service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is easy to use
on February 11, 2026
Posted by: Vaughn1954
from Michigan
Everything was fine. I have used your service for many years and it keeps getting easier.
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is sooo easy to use!
on February 11, 2026
Posted by: Merigo
from California
This is the second year I have filed my taxes via TurboTax, and the interface is so user-friendly that I forgot I was nervous about doing this on my own. The step-by-step process is easy to follow, and it makes you feel like a subject-matter expert. It will flag errors, and it will flag things that you might've missed. Highly recommend.
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Glitchy software, wasted hours, major frustration
on February 11, 2026
Posted by: BMILLER07
from WA
Ive used Turbo Tax for several years. My experience this year was absolutely HORRIBLE. To the point where we may not use it next year. There were countless glitches where it cycled me through the same screen repeatedly, It wouldn't accept information that I went back to correct things, it double entered my 1099- NEC which confused the system causing further glitching. At the end, in the review, I had to fix a vehicle deduction manually, even though I'd gone back and re entered that information in the program 3-4 times in an effort to fix it. I had gone back to fix it through the program bc in the review I was unable to fix it, amend or enter in any information that it was asking me. My totally time logged on Turbo tax per the timer was over 7 hours but 2+ of that was fixing errors or re-logging in information due to glitches in the program. It was an incredible waste of time and I'm EXTREMELY disappointed and frustrated. I would not recommend this software to anyone, and will likely find an alternative next year. I'd like a refund for my money and wasted time.
Pros: I had a baby
Written by a customer while visiting turbotax.intuit.com