Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.5
(46,459 Reviews)
Rating breakdown 46,459 reviews
5 Stars
34,611
4 Stars
5,415
3 Stars
2,440
2 Stars
1,537
1 Star
2,456
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Slimy up-sale tactics,
on February 10, 2026
Posted by: Nope99999
from TN
You've made it harder every year to just get through the tax paying process with more and more buttons, bad automation, and slimy upsale tactics. Especially the end where it keeps pushing all these third parties like gift cards and hiding the direct deposit option to scrape more money out of the return.
I had to fight the automation for nearly 10 minutes to get it to stop trying to duplicate my one 1099NEC and doubling my income. Since the interface has done away with all the ease of use from previous years with clutter and bait/switch activity, I'm leaning toward going with another tax service next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
walks you through the filing, makes it easy
on February 10, 2026
Posted by: ytfd41
from Michigan
only way it could be easier is if someone else did the work
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is the greatist
on February 10, 2026
Posted by: hjw39
from OH
ease of use & helpful. I used Turbotax for 5 years and love it/
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Peasy
on February 10, 2026
Posted by: WEATON314159
from Texas
Easy to use. Thirty-three minutes. Would recommend.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on February 10, 2026
Posted by: Misty Glenn
from SC
Turbo tax was easy to use and understand
Thank you
Thank you
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
beware of misleading info at review/file stage
on February 10, 2026
Posted by: noscams4me
from TN
I have used Turbo Tax for years and am overall happy with how user-friendly it is. HOWEVER, I feel like it gets a bit dishonest/sneaky towards the end when you're about to file. They try to get you to use your refund to pay for turbo tax, but want to charge you $40 to do so AND it uses a 3rd party bank which will collect your info. The webpage layout makes you think that's the only option, unless you're really paying attention (which you should be) and click "alternate methods". The same happens when you select refund route- you have to dig to find the standard free bank deposit. This should be the default option. They want you to opt into getting it early (again through 3rd party) and paying extra. It's all just distasteful from a company who is supposed to be helping you be honest/financially aware. Additionally, you have to continue to opt out of "share my data" with 3rd parties throughout the process.
Pros: I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Tax experts are amazing
on February 10, 2026
Posted by: Darrell19
from Walton KY
My tax expert Carl was invaluable. I highly recommend the extra $29.00
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Yes I love TurboTax
on February 10, 2026
Posted by: Emmanou80
from Florida
Turbo Tax continues to be the best reliable user-friendly tax software I've ever used. The Platform makes filing simple, clear, and stress-free, even when dealing with complex situations, I love how its walks you through every step, double checks for accuracy, and ensures you get maximum refund you qualify for
Written by a customer while visiting turbotax.intuit.com