Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,568 Reviews)
Rating breakdown 49,568 reviews
5 Stars
36,131
4 Stars
6,008
3 Stars
2,811
2 Stars
1,791
1 Star
2,827
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
great
on February 10, 2026
Posted by: jimbob7933
from florida
good had one part that gave me trouble but lucky was fixed , Im new to this tax stuff, use to have someone do it but cant afford to pay anyone now
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
Thanks for choosing TurboTax! We truly value your feedback and will use it to help make our service even better for you and others.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Slimy up-sale tactics,
on February 10, 2026
Posted by: Nope99999
from TN
You've made it harder every year to just get through the tax paying process with more and more buttons, bad automation, and slimy upsale tactics. Especially the end where it keeps pushing all these third parties like gift cards and hiding the direct deposit option to scrape more money out of the return.
I had to fight the automation for nearly 10 minutes to get it to stop trying to duplicate my one 1099NEC and doubling my income. Since the interface has done away with all the ease of use from previous years with clutter and bait/switch activity, I'm leaning toward going with another tax service next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
walks you through the filing, makes it easy
on February 10, 2026
Posted by: ytfd41
from Michigan
only way it could be easier is if someone else did the work
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is the greatist
on February 10, 2026
Posted by: hjw39
from OH
ease of use & helpful. I used Turbotax for 5 years and love it/
Response from turbotax.intuit.comBy TurboTax Care Team, March 6, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Peasy
on February 10, 2026
Posted by: WEATON314159
from Texas
Easy to use. Thirty-three minutes. Would recommend.
Response from turbotax.intuit.comBy TurboTax Care Team, March 6, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on February 10, 2026
Posted by: Misty Glenn
from SC
Turbo tax was easy to use and understand
Thank you
Thank you
Response from turbotax.intuit.comBy TurboTax Care Team, March 6, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
beware of misleading info at review/file stage
on February 10, 2026
Posted by: noscams4me
from TN
I have used Turbo Tax for years and am overall happy with how user-friendly it is. HOWEVER, I feel like it gets a bit dishonest/sneaky towards the end when you're about to file. They try to get you to use your refund to pay for turbo tax, but want to charge you $40 to do so AND it uses a 3rd party bank which will collect your info. The webpage layout makes you think that's the only option, unless you're really paying attention (which you should be) and click "alternate methods". The same happens when you select refund route- you have to dig to find the standard free bank deposit. This should be the default option. They want you to opt into getting it early (again through 3rd party) and paying extra. It's all just distasteful from a company who is supposed to be helping you be honest/financially aware. Additionally, you have to continue to opt out of "share my data" with 3rd parties throughout the process.
Pros: I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Tax experts are amazing
on February 10, 2026
Posted by: Darrell19
from Walton KY
My tax expert Carl was invaluable. I highly recommend the extra $29.00
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We're happy to hear that your interaction with our customer service team met your expectations. Your satisfaction is important to us, and we appreciate your trust in TurboTax.
Written by a customer while visiting turbotax.intuit.com