Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,634 Reviews)
Rating breakdown 49,634 reviews
5 Stars
36,166
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
AWESOME
on February 10, 2026
Posted by: MARILEE p
from 240 Balmoral Dr
EVERYTHING WAS GREAT AND EASY ENJOYED THE SEARCH FEATURE TO TAKE ME DIRECTLY TO THE AREA TO SUBMIT
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TurboTax Basic Plan
on February 10, 2026
Posted by: unsatisfied000
from Ohio
I am not pleased with the aggressiveness of the upselling of the higher plans. Wasn't clear on how to choose the basic plan and was automatically enrolled into the Plus plan. Fees are starting to accumulate a lot more than in the past. There is a Plan fee as low as $100, $40 fee for filing for State, $40 mandatory Fee for filing with Turbo tax in general. For someone who has used Turbo Tax for some years, due to the amount of fees that accured, I will not be continuing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is patient.
on February 10, 2026
Posted by: Sonny I
from New Mexico
I am very slow, but I was able to navigate the forms and complete the task.
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is Easy and Protective
on February 10, 2026
Posted by: dscheidig
from florida
very easy, and the guidance was great. I appreciate the confidence it gives me and the protections with filing.
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax Deluxe
on February 10, 2026
Posted by: CBshif
from GA
Turbo tax changed for 2025 tax yr. Not so good . Difficult for the average person to file.
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Highly Recommended
on February 10, 2026
Posted by: Daren3
from MN
I've used TurboTax ever since my very first return filed. Through years of various filing situations like running a one-man shop business, having kids, and owning a home, it has prompted me all along the way. I have a decent background with tax filings, but I continue to use TurboTax for the ease of the process. They make it an enjoyable experience while adding layers of complexity seem simple. Grateful for their services through the years. Highly recommend it to those wanting a simple and cheaper option vs. using an accountant.
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
great
on February 10, 2026
Posted by: jimbob7933
from florida
good had one part that gave me trouble but lucky was fixed , Im new to this tax stuff, use to have someone do it but cant afford to pay anyone now
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
Thanks for choosing TurboTax! We truly value your feedback and will use it to help make our service even better for you and others.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Slimy up-sale tactics,
on February 10, 2026
Posted by: Nope99999
from TN
You've made it harder every year to just get through the tax paying process with more and more buttons, bad automation, and slimy upsale tactics. Especially the end where it keeps pushing all these third parties like gift cards and hiding the direct deposit option to scrape more money out of the return.
I had to fight the automation for nearly 10 minutes to get it to stop trying to duplicate my one 1099NEC and doubling my income. Since the interface has done away with all the ease of use from previous years with clutter and bait/switch activity, I'm leaning toward going with another tax service next year.
Written by a customer while visiting turbotax.intuit.com