Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.5
(46,459 Reviews)
Rating breakdown 46,459 reviews
5 Stars
34,611
4 Stars
5,415
3 Stars
2,440
2 Stars
1,537
1 Star
2,456
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
TurboTax has turned from convenience to scam
on February 8, 2026
Posted by: CANGEL1915
from 2448 Summit Dr
While I love that turbotax makes filing taxes easy and helps me navigate all the paperwork as well as all the options available, there is no way that it should cost over 200 dollars. I didn't use any services to file my federal taxes, yet still had to pay $100. Then I get charged a 40 dollar fee at the end to use turbotax. I also selected to pay with my refund (no problem with the fee there). And oh, hey! let's charge an extra 35 dollar to get your refund a whole 5 days earlier??? But no way to waive that fee either... I honestly won't use Turbo Tax again.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
EASY TO USE AND PROVIDES HELPFUL HINTS
on February 8, 2026
Posted by: PHLINKA28
from MARYLAND, MD
THE SOFTWARE WAS VERY EASY TO USE AND IT PROVIDED VERY HELPFUL HINTS ON HOW TO COMPLETE THE RETURNS.
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, February 24, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax Online worked well!
on February 8, 2026
Posted by: SteveS1952
from Tennessee
Was able to complete our 2025 Tax Return in an afternoon! Accuracy and refund was spot on.
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, February 24, 2026
We loved reading your review, and appreciate your feedback! We're thrilled that we could help make tax time a little more rewarding for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Ease of Use
on February 8, 2026
Posted by: Kielbasa Kid
from Michigan
I like the self guidance and questions to help complete the required forms.
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, February 24, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good
on February 8, 2026
Posted by: Dhruvp
from Georgia
Easy and great accessibility to file a tax return as an immigrant worker
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, February 24, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
you are great turbo tax
on February 8, 2026
Posted by: Anonymous
from alabama
great support personnel.. fixed me right up thanks Jennifer !
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We're happy to hear that your interaction with our customer service team met your expectations. Your satisfaction is important to us, and we appreciate your trust in TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Good but pricey
on February 8, 2026
Posted by: unk_jon
from VA
System is very easy to use and quick but its very expensive for simple returns. I mean the amount of my return is barely over the amount the service costs.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax has helped me greatly
on February 8, 2026
Posted by: Scott777777at CO
from CO
Easy to understand and follow instructions and what the next step is. Loved the pulling of data so I did not have to figure it out.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com