Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.5
(46,458 Reviews)
Rating breakdown 46,458 reviews
5 Stars
34,610
4 Stars
5,415
3 Stars
2,440
2 Stars
1,537
1 Star
2,456
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
it was a great experience
on February 8, 2026
Posted by: sallie67
from Virginia
Doing taxes with all the changes isn't easy but Turbotax is good enough even in this day
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax is disappointing
on February 8, 2026
Posted by: Taichi75
from Oh, ohio
Wouldn’t let me enter my drivers liscense. Kept saying the issue and expiration date weren’t valid. Gave up and lied that I didn’t have any valid I’d so my return could be transmitted. Doesn’t inspire much faith in the program, won’t be using it again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
First time user
on February 8, 2026
Posted by: Mattbronco
from Idaho
First time using it and found it easy to use, straightforward and highly recommend to anyone that doesn't have a complicated tax return
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to Use, Max Refund!
on February 8, 2026
Posted by: james077
from Florida
Easy to use, accurate, did it right from my phone!
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Nickel & Dime you to death
on February 8, 2026
Posted by: DB99999999999
from Arizona
Constant attempt to upsell; failure to disclose extra fee for direct deposit and state return filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent tax software
on February 8, 2026
Posted by: MSuresh
from PA
Software is so easy to use. It continues to be a great product and have been using it for years.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Too much fee charge
on February 8, 2026
Posted by: High fee charge
from TX
Why I have to pay for another fee $40, and $109 for Turbo tax even I bought Turbo Tax premium. Too much fee charged.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Stress Free Filing
on February 8, 2026
Posted by: JJ of FB
from California
I was nervous at first because I am not computer confident, but this was user friendly with guiding steps, and a question box if I needed help. I did, and the answers were easy to follow.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com