Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,574 Reviews)
Rating breakdown 49,574 reviews
5 Stars
36,136
4 Stars
6,009
3 Stars
2,811
2 Stars
1,791
1 Star
2,827
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Extra fees for required filing for W-2
on February 8, 2026
Posted by: Bobyyboi
from Illinois
I've had a few jobs over the years and every time I file with TurboTax recently, there's a new document I have to process for my W-2 that seems to require a "different level" of turbo tax self filinsystem which usually cost about $150 after all fees.
For 1099 based jobs or self employment, or even higher level job types where you have a lot more to report on I could understand the "upgraded level" but for most w2 jobs I feel shouldn't require a large fee to process my taxes.
For 1099 based jobs or self employment, or even higher level job types where you have a lot more to report on I could understand the "upgraded level" but for most w2 jobs I feel shouldn't require a large fee to process my taxes.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Down with the billionaire class
on February 8, 2026
Posted by: neveragainturbotaxvipers
from tn
Turbotax needs to stop lobbying against making taxes free. you are gougers and your existence continuing is a thought I do not enjoy
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
easy to use
on February 8, 2026
Posted by: Anonymous
from ohio
easy to navigate , would recomend for others to use
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on February 8, 2026
Posted by: Felisharenea
from Ohio
They really help you get things done. And it’s a easy process
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick and Painless
on February 8, 2026
Posted by: FLOBY
from MN
Always easy to do. easy to input all of our documents.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy to use
on February 8, 2026
Posted by: MonteLee07
from Ga
Easy to use. Check for every available tax break, credit, and deduction
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
So So
on February 8, 2026
Posted by: MartinFun
from South Carolina
I've used Turbo Tax over 5 years and always purchased CD's. This new Turbo Tax Online does not recognize your previous filings even though they were filed by Turbo Tax. Help is minimal unless you pay for it.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy
on February 8, 2026
Posted by: My Tax year 2025
from Georgia
Have used Turbo tax for about as long as the software has been available.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com