Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,574 Reviews)
Rating breakdown 49,574 reviews
5 Stars
36,136
4 Stars
6,009
3 Stars
2,811
2 Stars
1,791
1 Star
2,827
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Not so good this year (possibly AI slop)
on February 7, 2026
Posted by: Andy3145
from OR
The turbo tax web experience this year seemed much lower qulity than in previous years. Placement of the buttons to move to the next step was not intuitive. There were buttons off the screen or in the upper left to continue. Forward progress should be in the lower right consistently.
Also, it felt even more aggressively upselling me then in past years
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great
on February 7, 2026
Posted by: bone311
from VA
quick and easy. fast. i like it. easy for my new small business.
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love TurboTax
on February 7, 2026
Posted by: Marian 122
from California
Great. Have been using for many years and have loved it every year
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
We genuine appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy To Use
on February 7, 2026
Posted by: hwhjr
from CT
Instructions are clear and informative. Overall, it is an easy process using TurboTax to file my returns.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 2, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax online very helpful
on February 7, 2026
Posted by: doxiedoc
from Alabama
double check on entries helpful -typos are difficult fo me
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good
on February 7, 2026
Posted by: Loverah
from Florida
All was just fine. Never a pleasant experience, paying taxes.
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
Thank you for filing with TurboTax! We appreciate your review, and will be sure to use your feedback as we continuously improve our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Worked fine
on February 7, 2026
Posted by: PLJ Healing
from Kansas
For the most part it flowed relatively easy. Tax filing sucks no matter how you look at it. If I had one complaint it would be that it asks for previous years information way too much for having imported previous years return and information. Just find it and fill it in where necessary, it would save time and less panic on the filers part.
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on February 7, 2026
Posted by: KingT164
from Indiana
There are great when I needed help they were there
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
We're grateful for your feedback, and pleased that your experience with our tax team was a positive one. Thank you for allowing us to assist you during this tax-filing season.
Written by a customer while visiting turbotax.intuit.com