Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,574 Reviews)
Rating breakdown 49,574 reviews
5 Stars
36,136
4 Stars
6,009
3 Stars
2,811
2 Stars
1,791
1 Star
2,827
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Not a fan of the changes
on February 7, 2026
Posted by: K1952
from Nebraska
Not such a great experience this year. I didn't like that the "It's Deductible" feature was gone plus several times the program just kept cycling through the same questions. Too many attempts to upsell you all through the process, too, I might consider a different vendor next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I love using Turbo Tax
on February 7, 2026
Posted by: MeandLor
from FL
We've used Turbo Tax for years and feel very confident using them. So easy to use!
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
This is an Ethically and Qualitatively Bad Company
on February 7, 2026
Posted by: doyouthinkiamcomingback
from PA
Poor quality tool built by a poor ethics company. They've got the gall to add suggestions of what to add to their review as well, so okay.
Accuracy - Pulled my forms yet still failed to accurately input the info to the point I had to start the process over.
Compatibility - What does this mean? With modern day life? Low. This company lobbies to make taxes harder to do so you have to pay them to do the taxes.
Features - AI assistant is bad. Automated tools are bad. Whatever nonsense is causing my text to randomly change is bad.
Interface - God awful. Randomly changes format, hard to follow, random text sizes, laggy
Support - I dunno I didn't want to pay extra money to talk to tech support for your broken website.
Compatibility - What does this mean? With modern day life? Low. This company lobbies to make taxes harder to do so you have to pay them to do the taxes.
Features - AI assistant is bad. Automated tools are bad. Whatever nonsense is causing my text to randomly change is bad.
Interface - God awful. Randomly changes format, hard to follow, random text sizes, laggy
Support - I dunno I didn't want to pay extra money to talk to tech support for your broken website.
If you have the patience to figure out how to do taxes yourself, the knowledge of how to do them already, the money to pay someone else to do them, please please please please please please please please please avoid this product.
I feel I have sold my soul for convenience and the guilt tastes bitter in my mouth. But I don't have the focus to compile inheritance and debt consolidation and the one time I sold stocks in my life and I thought maybe this would help.
This company is a scourge that is actively working to make it impossible for the average american citizen to do their taxes without paying TurboTax and Intuit to do it. plz avoid.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax is help ful
on February 7, 2026
Posted by: RAA666
from MO
If you can read and follow tips, we suggest Turbo Tax
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
Thank you for filing with TurboTax! We appreciate your review, and will be sure to use your feedback as we continuously improve our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
$35 for deposit
on February 7, 2026
Posted by: Kurt 25
from PA
Whey do charge $35 for deposit it in my bank accont
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
BAD
on February 7, 2026
Posted by: NOT HAPPY 22222
from ok
Will NOT use Turbo Tax again, you charged me must more than your advertised. I'll use someone else next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
its a good thing
on February 7, 2026
Posted by: titok
from Virginia. VA
very pleased using turbo tax.Always informative and quick
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use!
on February 7, 2026
Posted by: Moby2025
from ny
Very thorough and easy to use! Great that it pre-fills past information
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com