Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,574 Reviews)
Rating breakdown 49,574 reviews
5 Stars
36,136
4 Stars
6,009
3 Stars
2,811
2 Stars
1,791
1 Star
2,827
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
TurboTax a Massive Letdown
on February 6, 2026
Posted by: NaNaNa37
from Washington
I've used Turbo tax for the last 18 years. This year has definitely been the worse. The menu's were convoluted, sometimes you have to click multiple times for the software to register what it needs to do. I ran into a stalemating glitch 2 times. The software was trying to get me to put both a payer's EIN and SSN at the same time (you can only file for 1). First it automatically put both in itself, then it said I needed to fix it. After I fixed it, it wouldn't let me continue until I put in the SSN of the Payer, which didn't exist. Eventually the only way to remedy the problem was to delete that entire segment of the return and re-enter it manually. I'm not a big fan of the new interface either. Having 3 different menu icons on the same screen that you can click at the same time (yet they need to be done in an order that's unknown to you) is terribly convoluted and really drops my confidence that I'm filing everything correctly. Unfortunately I wouldn't recommend TurboTax this year to anyone. I've used it for so long I prefer my information in one place, so even after this frustrating experience I still paid in the end. I found myself considering other options many times throughout filing and if it feels remotely the same next year, I'll certainly be going with a different company.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is awesome!
on February 6, 2026
Posted by: Neecie1967
from 5220 Upper Applegate Rd # 1
Made my life much easier! It only took me 2 hours and my fed and state are done and sent!
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo tax is awesome
on February 6, 2026
Posted by: Vijay21
from Texas
It was easy and fast and awesome I will use turbo tax every year
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Best Bet for Taxes
on February 6, 2026
Posted by: BluStormz
from Texas
I have used Turbo Tax for many years and appreciate the easy to follow format, ability to bring in supporting documents and get help if needed.
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, February 22, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
SOME ISSUES
on February 6, 2026
Posted by: DAX0
from MISSOURI
LIKE HAVING THE DISC FORMAT INSTEAD OF DOWNLOADS
HAVING NO WINDOWS 11 - HAVING TO USE ONLINE SYSTEM. COULDN'T TRANSFER INFORMAION
HAVING NO WINDOWS 11 - HAVING TO USE ONLINE SYSTEM. COULDN'T TRANSFER INFORMAION
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax is easy
on February 7, 2026
Posted by: Yolita04
from texas
facil de preparar tus taxes por ti mismo recomendado
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Best DIY for Moderately Complex Returns
on February 7, 2026
Posted by: antientropian
from California
DIY premium and have used deluxe in past years. Home owner, head of household, one investment, itemize deductions. Prefer over TaxAct. TurboTax works well, quickly, and smoothly for me.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
We're thrilled that you chose to file with us this year! Thank you for making the move to TurboTax—we're here to make your filing experience smooth and stress-free.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Extremely Easy
on February 7, 2026
Posted by: Jake2442
from Iowa
It's simple to use and helpful when you have a question.lt takes you directly wehre you need to go if theres an issue. When uploading my forms they were accurate and didn't require changing.
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com