Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,574 Reviews)
Rating breakdown 49,574 reviews
5 Stars
36,136
4 Stars
6,009
3 Stars
2,811
2 Stars
1,791
1 Star
2,827
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Easy to use
on February 6, 2026
Posted by: amandagf1979
from alabama
Very easy to use even for someone very new to self filing!!!
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Long time user first time online/web
on February 6, 2026
Posted by: dlbrown26
from Oregon
I have been using turbotax for 20 years this is first time having to do it through web site
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
What is this about?
on February 6, 2026
Posted by: ChipNShasta
from Washington
To be frank, I'm not sure yet. The process isn't done yet :-) So far, I'm satisfied with it, but I don't feel comfortable until I actually see the finished product.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
J
on February 6, 2026
Posted by: JFEG
from ILLOINOIS
FAST AND EASY VERY HAPPY WITH SRVICE AND FAST AND EASY
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, February 22, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Deceptive
on February 6, 2026
Posted by: Mike0208
from Texas
It is not a good product model to charge returning customers more than customers who are new to the product. It is also not a good idea to hide additional fees at the end so that the customer feels like they are only spending one amount ($99 instead of $139), but then charge them the exact difference in additional fees after the entire process has been completed. This is also true when I was only able to actually import 2 of our 5 W-2 forms.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Long time Fav
on February 6, 2026
Posted by: I_WILL
from WI
growing up with computers really lets me unlock everything turbo tax ha to offer. easy to use and lets me know everything i need as i go
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, February 22, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax is great
on February 6, 2026
Posted by: Zbrady
from missouri, mo
It was super easy and very self explanatory. I liked being able to do it.
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, February 22, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
fast
on February 6, 2026
Posted by: Dizzy615
from Nashville TN
fast and easy to do yourself. they make it to where you can understand even first time users.
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, February 22, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com