Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,662 Reviews)
Rating breakdown 49,662 reviews
5 Stars
36,183
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbo Tax is super easy
on April 14, 2026
Posted by: NikkiSD
from Texas
We use this every year to file our taxes and it is always super easy. Works great!
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
Thank you for returning to TurboTax again this season. We’re glad to be your go-to partner for getting your taxes done right.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on April 14, 2026
Posted by: MMFV
from New Mexico
Easy to follow and the help section is very helpful
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Using Something Else Next Year
on April 14, 2026
Posted by: Anonymous
from Indiana
TurboTax is simultaneously amazing and frustrating. In some ways, I feel like it used to be a better product. In particular there are far too many questions which are obviously just learning about the user instead of asking questions necessary for filing one's taxes. Also, redoing things at any point wastes a ton of time because the app forces you back through many things you've already answered. For the first time ever next year I'm planning to try a different product. BTW, this feedback form is almost unusable, at time the Review input doesn't function properly.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
This year filing was easier
on April 14, 2026
Posted by: Kevin 641
from MI
Used expert last year. This year I did it myself. It was faster than previous years that I did it.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
We appreciate the time you took to share your feedback. Thank you for your continued confidence in TurboTax—it’s a privilege to work with you again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great
on April 14, 2026
Posted by: Ciarratkb
from Connecticut
The whole experience was made to be simple and easy!
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Useful
on April 14, 2026
Posted by: JT12340
from California
Straightforward and easy to follow instructions fro from to finish.
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
finally done
on April 14, 2026
Posted by: JJ Yea Turbo
from Washington
It was easy to use. To long to wrap up, file and be done.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Deceptive Product Design
on April 14, 2026
Posted by: salkdfjs9
from Washington
Was deceived into doing an expert assist product then had to completely restart the who process and redo everything. The different product options and their prices should be clear at the beginning of the product. Iw as intentionally deceived into using a more expensive product so that I would to buy it. Awful experience and I'll never be returning to this scammy product
Written by a customer while visiting turbotax.intuit.com