Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.5
(46,458 Reviews)
Rating breakdown 46,458 reviews
5 Stars
34,610
4 Stars
5,415
3 Stars
2,440
2 Stars
1,537
1 Star
2,456
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbo Tax is Easy
on February 6, 2026
Posted by: MaryP1951
from Minnesota
Turbo Tax is easy to use, especially for seniors filiing 1040SR
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome app
on February 6, 2026
Posted by: Mlw4379
from West Virginia
Love this app so easy to use and explains everything so you understand. Would recommend this app to everyone
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo is a helpful tool for preparing your return
on February 6, 2026
Posted by: GBaby26
from Alabama
It is a helpful tool for preparing your returns and getting the accuracy possible.
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
User Friendly
on February 6, 2026
Posted by: Zak W
from Ohio
Easy to use. Walks you through step-by-step and has multiple check points to ensure accuracy.
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Hunt for Direct Deposit Option Over Early Refund
on February 6, 2026
Posted by: Displeased w TurboTax2025
from CA
The positive was my Help Request interaction. Helped me steer away from the forced early refund product screen to my desired Direct Deposit option. But I had to discover that I was being led off coarse from my normal refund option. Not cool TurboTax. Trying to hustle extra revenue from your customers. Not everyone is so desperate for their return money that they have to commit to a 3rd party bank product. I don't like that the Deluxe Home TurboTax is incompatible with Win10. Hate that I'm doing my taxes online.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
tax process
on February 6, 2026
Posted by: jshep44395
from wv
easy to understand directions and to follow the process
Response from turbotax.intuit.comBy TurboTax Care Team, February 11, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
'25 Turbo Tax Experience
on February 6, 2026
Posted by: Meanone17
from New York
Was easy to use; preferred CD, but was unable to find in local stores. The web activity was as simple.
Response from turbotax.intuit.comBy TurboTax Care Team, February 11, 2026
Thank you for sharing your experience. We take all feedback seriously and will use your insights to continue refining our service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good
on February 6, 2026
Posted by: Crystaltink88
from tx
Really easy until the end was a bit frustrating. the Irs identity thing was frustrating. it would identify my file. but it worked out after a good 45 min
Response from turbotax.intuit.comBy TurboTax Care Team, February 11, 2026
We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com