Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,574 Reviews)
Rating breakdown 49,574 reviews
5 Stars
36,136
4 Stars
6,009
3 Stars
2,811
2 Stars
1,791
1 Star
2,827
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbotax is Awesome
on February 6, 2026
Posted by: Cuzzo Vision
from Texas
I love how easy turbo tax is to learn and use!!!!!
Pros: I had a baby
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, February 23, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great system
on February 6, 2026
Posted by: Twanrich
from California
Great app have been using it since I was a kid. Always happy with it
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, February 23, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Self guiding
on February 6, 2026
Posted by: toots99
from Nevada
Helpful like old programs of turbo tax. Very good overall.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Annoying
on February 6, 2026
Posted by: Mike0w7
from PA
I have been using Turbo Tax for 17 years because it is easy to do. This year, I had to do it online and it was miserable, and I can't describe how annoying the whole process was. I had to log into IRS and get an IP PIN, I had to get a credit karma account, and when I was getting the info, the screen would refresh, I guess because I don't have Windows 11. I will just drop my taxes off to someone next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy
on February 6, 2026
Posted by: MikeMc2000
from maryland
This system could not be any easier to use. You don't need to know anything other than how to follow prompts.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, February 23, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great product!
on February 6, 2026
Posted by: Rocketballer
from Texas
I asked questions and it intuitively answered quickly.
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great experience
on February 6, 2026
Posted by: Pumpkin Dad
from Florida
Carol was wonderful. She was knowledgable, competent and friendly and made the entire experience well worthwhile.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
Thank you for your feedback. We're glad that our team was able to assist you effectively, as it's our goal to provide clear, helpful support every step of the way.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Awful
on February 6, 2026
Posted by: tony1534
from FL
this has been the worse year ever of using turbo tax. For 20 years it was easy and each step was explained well. this year was awful! I will be shopping for a new tax software next year.
Written by a customer while visiting turbotax.intuit.com