Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,574 Reviews)
Rating breakdown 49,574 reviews
5 Stars
36,136
4 Stars
6,009
3 Stars
2,811
2 Stars
1,791
1 Star
2,827
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Not as great as it used to be
on January 29, 2026
Posted by: TaxFiler500000000000
from FL
Not a fan of harassing users on the MAX upcharge after nearly every section. Also, the new interest deduction on vehicles is buried, and should automatically prompt if you filled out major purchase on sales tax section.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Another Turbo Tax year completed
on January 29, 2026
Posted by: knittercat
from Pennsylvania
Felt that it took longer this year, but I had additional items (RMD) to account for. Just glad it is finished. I always rely on Turbo Tax to walk me through the process.
Response from turbotax.intuit.comBy TurboTax Care Team, February 4, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
RIVERPOP04
on January 29, 2026
Posted by: RIVERPOP
from AZ
I HAVE USE TURBO TAX FOR 15 YEARS NOW .IT IS THE BEST
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Fast and Efficient!!!
on January 29, 2026
Posted by: Brian and Bev
from GA
It's very fast and efficient way to do your taxes.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great support staff
on January 29, 2026
Posted by: AG IS IT
from Oregon
support is great, still needs some work on the platform itself for changes/updates to occur without having to delete all info and start over
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
My TT Experience
on January 29, 2026
Posted by: Kimpal
from Arkansas
I have used TT a number of years but always looking for cheapest way to get the job done. I opted for the free or basic to start and upgraded to premium $99 with caution it would help me with business expenses. I try to not fall for all the upgrades in the program. It was worth the upgrade and extra money. I used the electronic filing for both my state and fed and paid $148. Pricey but honestly worth it and cheaper than paying a CPA to do it.
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
We're thrilled to hear that you were happy with your filing experience! We appreciate the feedback about our fees, and will be sure to share that feedback with our team.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great service
on January 29, 2026
Posted by: Dr Paul G
from Arizona
I have been using TurboTax for 18 years. This year I needed help so I called and Gabriel walked me through the problem and stayed with me until I hit the send button to file. Great service, very much appreciated.
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
Thank you for your feedback. We're glad that our team was able to assist you effectively, as it's our goal to provide clear, helpful support every step of the way.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
This was a relatively painless process
on January 29, 2026
Posted by: jackilew
from New York
I was able to complete the process in about three hours. I did not speak with any experts.
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com