Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,634 Reviews)
Rating breakdown 49,634 reviews
5 Stars
36,166
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Awesome
on January 29, 2026
Posted by: Rellgod
from Michigan
Fees was high but great service I love them use them every year
Response from turbotax.intuit.comBy TurboTax Care Team, February 4, 2026
We really appreciate your positive review and honest feedback. While we're glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
My social anxiety loves turbo tax
on January 29, 2026
Posted by: LalaloopsieS
from Il
Was able to successfully file my taxes this year they also helped me with a defected return. My anxiety stays home!!
Response from turbotax.intuit.comBy TurboTax Care Team, February 4, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is great for doing yoursekf
on January 29, 2026
Posted by: Latera20
from Bronx, NY
great service for doing yourself and they guide you through everything.
Response from turbotax.intuit.comBy TurboTax Care Team, February 4, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Super user friendly and easy to navigate!
on January 29, 2026
Posted by: Nella57
from Texas
TurboTax is always so easy to use and accurate which is why I keep coming back to it year after year.
Response from turbotax.intuit.comBy TurboTax Care Team, February 4, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy!
on January 29, 2026
Posted by: Garrymar
from Washington, D.C.
I have been using TurboTax for years. They always make it extremely easy to transfer my previous files and to complete my current tax forms.
Response from turbotax.intuit.comBy TurboTax Care Team, February 4, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax for an Architect!
on January 29, 2026
Posted by: ATA LLC
from FL
I have hired an accountant to file my taxes for the last decade and with technology improving and things getting more expensive. I decided to file them by myself this time and TurboTax couldn’t have made it a better experience. Thank you!
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 4, 2026
Thanks for choosing TurboTax this year! We know switching services is a big decision, and we're honored you picked us. We look forward to helping you again next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
So complicated
on January 29, 2026
Posted by: esmyv
from ARIZONA
I've been using turbo tax for about 10 years and this year was the most difficult by far. I was receiving error messages for things I wasn't even trying to use. When I went to file, I got an error message basically saying I couldn't get a traditional check... I NEVER REQUESTED A TRADITIONAL CHECK. The AI Chatbot was entirely useless, even when it tried to connect me to an "expert." This will probably be my last year filing with turbotax.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is great !
on January 29, 2026
Posted by: apw103
from FL
It was very helpful, I asked several questions that were promptly answered with easy to follow instructions
Response from turbotax.intuit.comBy TurboTax Care Team, February 5, 2026
Thank you for your feedback. We're glad that our team was able to assist you effectively, as it's our goal to provide clear, helpful support every step of the way.
Written by a customer while visiting turbotax.intuit.com