Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,576 Reviews)
Rating breakdown 49,576 reviews
5 Stars
36,136
4 Stars
6,011
3 Stars
2,811
2 Stars
1,791
1 Star
2,827
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Great Job TurboTax
on January 28, 2026
Posted by: Leeperc23
from Texas
Simple and quick easy to navigate. The review is kind of a pain.
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
ALLOW A PERSON TO NAVIGATE BY YOURSELF
on January 28, 2026
Posted by: SLIMPOLE
from GEORGIA
THE PROCESS LONG COMPARED TO OTHER TAX SITES BUT OVERALL THE LOAN PROCESS IS GREAT.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great experience
on January 28, 2026
Posted by: AnastasiiaK
from Connecticut
It was fast, everything covered great functionality
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
PEACE OF MIND
on January 28, 2026
Posted by: edpurchase
from WA
TURBO TAX IS EASY TO USE AND GIVES ME THE PEACE OF MIND KNOWING THAT MY TAX RETURN IS COMPLETE AND ACCURATE
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax was great
on January 28, 2026
Posted by: Mejah
from Florida
I had an awesome experience preparing my taxes on my own.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great
on January 28, 2026
Posted by: Lionqing
from Ny
Fast and reliable best application for filing by far
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
too expensive
on January 28, 2026
Posted by: Melibelli25
from GA
This is getting way too expensive, at this rate I can just hire a tax expert.
Pros: My employment status changed this year, I moved
Response from turbotax.intuit.comBy TurboTax Care Team, February 26, 2026
We really appreciate your positive review and honest feedback. While we're glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Should be called Turbo"trap"
on January 28, 2026
Posted by: Fiercemink
from Oregon
Way too much upselling. I get tired of the constant prompts to upgrade my selection. I feel I have to be very careful what I click on or I might end up consenting to share my personal info with the whole world or have my refund deposited into to some other bank account besides my own or pay additional fees for things I don't want and don't need. I will be using another online service next year.
Written by a customer while visiting turbotax.intuit.com