Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,634 Reviews)
Rating breakdown 49,634 reviews
5 Stars
36,166
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Not as agile and comprehensive as older versions
on January 28, 2026
Posted by: The downtrodden
from TN
This version of TurboTax was much more difficult to use than what I m used to. Some fairly common deductions (i.e. sales tax; estimated payments) were very well hidden and not prompted. The menu of institutional forms that would import is much more limited than before. It is much more difficult to navigate.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great help
on January 28, 2026
Posted by: jennb68
from texas
was charged the wrong amount and a representive called me and sent a link to my email for the refund process
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Extraordinary
on January 28, 2026
Posted by: hfr 2025
from Georgia GA
Ease of use. Information clearly presented. no unexpected hold ups
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good
on January 28, 2026
Posted by: girardikl
from CA
I did not engage with a TurboTax person. Used the online software myself.
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Incorrect request
on January 28, 2026
Posted by: Charlie52643
from CT
The next to last step was confusing but a representative helped me understand what was being asked. The prompt was asking for our "full names" but all it wanted was our first and last names!!!
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We're grateful for your feedback, and pleased that your experience with our tax team was a positive one. Thank you for allowing us to assist you during this tax-filing season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Super Good Taxes Software
on January 28, 2026
Posted by: Oldman 2
from Illinois
I been using the Turbo tax software for a longtime and always easy.
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Satisfied
on January 28, 2026
Posted by: CpGa
from Kansas
User friendly
Helpful tips and information to ensure accuracy
Helpful tips and information to ensure accuracy
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Product
on January 28, 2026
Posted by: Speck00
from Louisiana
I have used TT for years and it has been easy to follow and quick.
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.
Written by a customer while visiting turbotax.intuit.com