Customer reviews from turbotax.intuit.com
TurboTax - Online Premium 2025 - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.5
(45,091 Reviews)
Rating breakdown 45,091 reviews
5 Stars
33,674
4 Stars
5,208
3 Stars
2,342
2 Stars
1,475
1 Star
2,392
Customer Reviews for TurboTax - Online Premium 2025 - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Decline in Quality and Deceptive Practices
on January 27, 2026
Posted by: User41444
from Washington
I've been using turbo tax for 15 years and the tool gets less and less advanced every year, hiding full control over your own tax filings behind difficult to find UI sections, "interview" conversations, unhelpful AI suggestions, or completely removing options from the experience. This year was particularly bad with aggressive and borderline deceptive "data sharing" requests masquerading as official filing authorization that will likely catch quick a few people in their data scraping net. This is the last year I will use this product.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Repeated Customer
on January 27, 2026
Posted by: TBT Fan
from Texas
Easier every year. I've been using for a decade. Love it!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Tax Calculation
on January 27, 2026
Posted by: Rick541
from Florida
I delayed my filing because the Tax (Form 1040-SR, line 16) did not match the Tax Tables for my Taxable Income (line 14). I finally figured out the Tax was from the Schedule D worksheet. An explanation of how the tax was calculated would have been very helpful.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Another Successful Year Using TurboTax
on January 27, 2026
Posted by: Samwise724
from Pennsylvania
So easy and thorough as always. I've used Turbo Tax for over 15 years and have never had a problem.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbotax got a lot more complicated than the past.
on January 27, 2026
Posted by: therearenoothernames
from North Carolina
I had a problem completing the purchase of a Turbotax product so I dialed 8788-777-4160 and spoke to a Brianna. She was very helpful and knowledgeable about your website and was able to easily correct my problem. Once I was able to complete the purchase, I opted for the online preparation and filing. I found this process far more tedious.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy and reliable tax filing
on January 27, 2026
Posted by: Antone85
from Mi
Turbotax made filing my taxes easy and straightforward. The steps were clear, the questions were simple to understand, and it helped me feel confident that everything was done correctly. I liked how it guided me through each section without stress.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is great
on January 27, 2026
Posted by: RNPAM1234
from Florida
Easy to Use and explains as you go. Definitely worth the fee.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great
on January 27, 2026
Posted by: Bluepape
from Ga
Love this app mane it’s awesome and very simple to use.
Written by a customer while visiting turbotax.intuit.com