Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,666 Reviews)
Rating breakdown 49,666 reviews
5 Stars
36,185
4 Stars
6,034
3 Stars
2,816
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Terrible
on January 28, 2026
Posted by: amystery
from Missouri
continuoulsy adds unecessary fees for every different section of your tax retun. i selected the minimum at the very beginning for $89 but was ultimately charged $200. unacceptable
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Process
on January 28, 2026
Posted by: Meg2134
from Ohio
Super easy and friendly to use. Explained everything very well and they make sure before you file that everything is correct at least five times so there are no surprises
Response from turbotax.intuit.comBy TurboTax Care Team, February 26, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is painless
on January 28, 2026
Posted by: Stephysnasswhole
from Florida
I am self-employed And TurboTax made filing my taxes absolutely painless! It took me 20 whole minutes to do my taxes this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 26, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax the way to go
on January 28, 2026
Posted by: Lady Boyd
from south carolina
Fast Accurate and Easy. They are good with double checking to make sure your coming along great.
Response from turbotax.intuit.comBy TurboTax Care Team, February 26, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Too expensive
on January 28, 2026
Posted by: Sean420420
from North Dakota
Easy to use, wish there was still a free option for simple taxes
Response from turbotax.intuit.comBy TurboTax Care Team, February 26, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
EASY & MAX REFUND
on January 28, 2026
Posted by: TeeNicole
from Orlando Florida
TurboTax is my GO TO when filing my taxes. It’s very easy to use and it helps guide you through each section effortlessly. With TurboTax I never have to worry about getting audited. And I don’t have to worry about paying high fees just to file my taxes. I appreciate them offering to take the fee out of my refund taxes for the year.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 26, 2026
We're happy to hear that you were satisfied with your filing experience! We're grateful to have you with us and look forward to helping again next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is FAST
on January 28, 2026
Posted by: Darrell NC
from North Carolina
Easy, quick, accurate, and affordable! Don't waste your time on other tax software.
Response from turbotax.intuit.comBy TurboTax Care Team, February 26, 2026
Thank you for your feedback! We're glad our fees met your expectations, and we'll keep working to offer the best value possible.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo tax no problem
on January 28, 2026
Posted by: ver333
from florida
Honestly I have been using turbo tax for years. I really didn't not an issue or problem. The only thing I would say is that they just need to figure out why other tax programs online give out a little more than turbo tax does.
Response from turbotax.intuit.comBy TurboTax Care Team, February 26, 2026
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com