Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,581 Reviews)
Rating breakdown 49,581 reviews
5 Stars
36,138
4 Stars
6,011
3 Stars
2,812
2 Stars
1,793
1 Star
2,827
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
easy
on January 26, 2026
Posted by: edm6hb
from mo
easy peasy. wish the advanced loan would have been higher
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
New fees, disappointed!!
on January 26, 2026
Posted by: JM80
from Tennessee
The software was great as usual. One major disappointment this year. They initiated a $35 fee for me to deposit my refund into my account, unless you open one of their checking accounts. I have no interest in their checking services, so I'm stuck paying $35 for a process, ACH, that costs nothing. I've been using them for a decade or more so I'm stuck unless I want to change providers, just another junk fee that most corporations institute to make more money. I guess I have a year to consider it.
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Terrific Turbo Tax
on January 26, 2026
Posted by: Saku39
from Virginia
Excellent software and easy to do yourself. I love it!
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
awesome
on January 26, 2026
Posted by: Heamci2025
from North Carolina
easy to do. second time using them. Highly recommend.
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great
on January 26, 2026
Posted by: Shar526
from ohio
turbo t6ax was a great help was there for me every step of the way
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax makes filing our taxes easier
on January 26, 2026
Posted by: Abi and BJ
from 708 9th street
Turbo tax is helpful when it comes to tax time. Turbo tax is a great tool to have in your pocket:
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
Thanks for choosing TurboTax! We truly value your feedback and will use it to help make our service even better for you and others.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
dont buy it off the site!
on January 26, 2026
Posted by: AvantiJims
from FL
I though it would be best to buy it right off the site but i was wrong! It is cheaper to buy it independently
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is efficient and user friendly!
on January 26, 2026
Posted by: Biancan72
from HI
It is very easy and fast to use. The questions are very straightforward and I can click the help button if I needed more explanations.
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com