Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,638 Reviews)
Rating breakdown 49,638 reviews
5 Stars
36,168
4 Stars
6,026
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Returning Customer
on January 26, 2026
Posted by: SSmith87
from TN
I’ve been using TurboTax for 10 yrs and love it. I attempted trying other companies but thy were not ble to give me a much in refunds as TurboTax
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Service is great! Advertising for upgrades is not
on January 26, 2026
Posted by: JakeFred
from Michigan, MI
Easy to use, but all the attempts to have me upgrade the service was pretty annoying
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
thanks
on January 26, 2026
Posted by: adennett32
from florida
I signed in through credit karma so I could do my taxes for free and regardless of clicking on that again towards the end of submitting my taxes, it still made me pay 99$.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
We really appreciate your positive review and honest feedback. While we're glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good enough TurboTax
on January 26, 2026
Posted by: Moon blue
from West Virginia
Tax with TurboTax was ok. It'd be better if they use more AI to help.
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on January 26, 2026
Posted by: Jennrav21
from FL
Not too bad, it helped guide the way. It answered a few questions along the road so it helped keep me confident and focused.
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax
on January 26, 2026
Posted by: Samantha01991
from texas
really easy love using turbo tax I use it every year and it gets easier every time
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
easy
on January 26, 2026
Posted by: edm6hb
from mo
easy peasy. wish the advanced loan would have been higher
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
New fees, disappointed!!
on January 26, 2026
Posted by: JM80
from Tennessee
The software was great as usual. One major disappointment this year. They initiated a $35 fee for me to deposit my refund into my account, unless you open one of their checking accounts. I have no interest in their checking services, so I'm stuck paying $35 for a process, ACH, that costs nothing. I've been using them for a decade or more so I'm stuck unless I want to change providers, just another junk fee that most corporations institute to make more money. I guess I have a year to consider it.
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com