Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,666 Reviews)
Rating breakdown 49,666 reviews
5 Stars
36,185
4 Stars
6,034
3 Stars
2,816
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Online is Poor Substitute for Desktop
on January 28, 2026
Posted by: Razamovsky
from Texas
Dislike not having view of forms as one answers questions.
Should not be charged for Premium if you have Interest to report. Need Deluxe online.
MOST OF ALL, resent moving TurboTax desktop to Windows 11.
This online process is shooting blind and trusting Intuit to articulate questions clearly,.
Should not be charged for Premium if you have Interest to report. Need Deluxe online.
MOST OF ALL, resent moving TurboTax desktop to Windows 11.
This online process is shooting blind and trusting Intuit to articulate questions clearly,.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
User friendly
on January 28, 2026
Posted by: 071739
from Florida
Been using Turbo Tax for at least 10 years. the program is user friendly, accurate, and reliable.
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
You take security seriously
on January 28, 2026
Posted by: Matt0131
from OR
The most comprehensive security I have ever seen ever
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TurboTax is the goat!
on January 28, 2026
Posted by: Mary j92
from Florida
It was easy and simple to understand. Will be using again next year.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on January 28, 2026
Posted by: Dooly65
from Ga
I’ve went threw turbo tax last year and it was awesome
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We appreciate you filing with TurboTax. Your feedback is important to us and will be carefully considered as we work to enhance our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love TurboTax!
on January 28, 2026
Posted by: RobinStocks
from NC
Easy and far better than having to deal with preparers that know nothing about the IRC Codes and they are always argumentative. I love TurboTax! I will recommend to family and friends.
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Old is better than new version
on January 28, 2026
Posted by: JAK4764
from Ohio
Didn't like the changes that were made, some of it was confusing. I liked the old format much better than this new one.
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Illinois Glitch
on January 28, 2026
Posted by: Nick1111111141824
from IL
Glitch with filing illinois for the first time, took 2 hours to fix.
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com