Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,666 Reviews)
Rating breakdown 49,666 reviews
5 Stars
36,185
4 Stars
6,034
3 Stars
2,816
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
great help
on January 28, 2026
Posted by: jennb68
from texas
was charged the wrong amount and a representive called me and sent a link to my email for the refund process
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax was awesome!
on January 28, 2026
Posted by: 02Chap
from Pa
This was my first time using the online product and I found it easy and helpful.
I did chat with one of the live agents, Vera H. , for a final review. It was a good experience having her review our return.
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We're so pleased to hear that your experience with our support team was a positive one. Thank you for your kind words and for choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not as agile and comprehensive as older versions
on January 28, 2026
Posted by: The downtrodden
from TN
This version of TurboTax was much more difficult to use than what I m used to. Some fairly common deductions (i.e. sales tax; estimated payments) were very well hidden and not prompted. The menu of institutional forms that would import is much more limited than before. It is much more difficult to navigate.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very complete and easy to use.
on January 28, 2026
Posted by: STerrell
from Texas
My tax situation was slightly more complicated this year, but TurboTax walked me through all of it and made sure everything was good to go. Would 10/10 recommend.
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love Turbo Tax
on January 28, 2026
Posted by: Chip19541982
from Connecticut
Turbo Tax is a fine way for individuals to do their own taxes annually with confidence and accuracy.
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax!
on January 28, 2026
Posted by: Brandi41476
from Tx
It was good easy to man over around and user friendly
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo tax is trash
on January 28, 2026
Posted by: Anonymous
from Wisconsin
Worst tax service in history, will not stop asking you for money greedy little bums
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is GREAT!
on January 28, 2026
Posted by: Jrbknb
from North Carolina
I have been filing my own taxes for years now using Turbo Tax. It has saved me money and is simple to use. I highly recommend.
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.
Written by a customer while visiting turbotax.intuit.com