Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,583 Reviews)
Rating breakdown 49,583 reviews
5 Stars
36,139
4 Stars
6,012
3 Stars
2,812
2 Stars
1,793
1 Star
2,827
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Time to Break Up
on January 24, 2026
Posted by: manda2753
from Michigan
Price gouging everywhere you turn. Not only have they taken away every free option, but now in addition to the cost of filing federal, it costs to file state. Remember how you used to be able to pay your filing fees out of your refund? Now that costs $40! If you don't want to pay that $40, you have to pay now upfront with a credit card. It also now costs $35 just to have your money direct deposited, unless you want to sign up for a Credit Karma checking account that you don't want. I can handle a fee for using the product, I get it. They're providing a service. But seriously? TurboTax, we've been in a relationship for 13 years. But I think it's time for us to break up.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
% years and still excellent service
on January 24, 2026
Posted by: Lace4base
from Utah
I've been using TurboTax happily for the 5th year in a row now. My favorite feature is the accuracy checking that happens throughout the entire process, you you know with all the confidence that your good and have double, triple checked and don't need to worry. I Do-it-Myself premium and add the max benefits for a;; year round protection In case anything was missed or incorrect. Its reasonably priced for peace of mind!
Response from turbotax.intuit.comBy TurboTax Care Team, February 17, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax the best
on January 24, 2026
Posted by: Turbo1291
from wa
easy and quick I had no problem navigating through the tabs and getting the maximum for my return
Response from turbotax.intuit.comBy TurboTax Care Team, February 17, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax Is Always Reliable
on January 24, 2026
Posted by: JoshFreem916
from Texas
TurboTax has always been convenient and easy! Will always file through here!
Response from turbotax.intuit.comBy TurboTax Care Team, February 17, 2026
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good Support Agents
on January 24, 2026
Posted by: MCLH
from Tn
Support from the business side was helpful for the first time filing.
Response from turbotax.intuit.comBy TurboTax Care Team, March 4, 2026
We're grateful for your feedback, and pleased that your experience with our tax team was a positive one. Thank you for allowing us to assist you during this tax-filing season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great
on January 24, 2026
Posted by: SFutah
from Utah
Great tax tool. I needed help so I had to use them & they were Very helpful!
Response from turbotax.intuit.comBy TurboTax Care Team, February 17, 2026
We're happy to hear that your interaction with our customer service team met your expectations. Your satisfaction is important to us, and we appreciate your trust in TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Its worth a try
on January 24, 2026
Posted by: MJ731
from Michigan
I've been using turbo tax to file my taxes for the last few years, and its not difficult to use, as long as you pay attention to the information you're entering.
Response from turbotax.intuit.comBy TurboTax Care Team, February 17, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
It is a huge scam and should be investigated
on January 24, 2026
Posted by: JustBeingHonest4573
from Texas
I think its a scam with how much you charge. Seeing how you removed the free file feature to shows how much garbage and greedy you are.
Written by a customer while visiting turbotax.intuit.com