Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,583 Reviews)
Rating breakdown 49,583 reviews
5 Stars
36,139
4 Stars
6,012
3 Stars
2,812
2 Stars
1,793
1 Star
2,827
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Great value, but be prepared to upgrade to premium
on January 23, 2026
Posted by: Anonymous
from 419 Arbor Ct
You should say up front the conditions the basic version can handle, and what triggers the need for an upgrade to premium.
Response from turbotax.intuit.comBy TurboTax Care Team, February 3, 2026
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
tax return
on January 23, 2026
Posted by: ebonyskinner
from la
good software to use when you are trying t0 prepare a tax return for 2025
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 3, 2026
Thanks for choosing TurboTax! We truly value your feedback and will use it to help make our service even better for you and others.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Meh
on January 23, 2026
Posted by: AnnieRUOka
from Florida
Not a fan of some of the changes especially the use of AI. There are some things I think should be left to humans and taxes is one of them.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Platform is Great, Pricing is ridiculous
on January 23, 2026
Posted by: Dhop10261026
from Illinois
The fees have gotten out of control. File my own federal and state taxes in 30 minutes should not cost me $150. DO better!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great
on January 23, 2026
Posted by: Nikki Hampto
from ohio
Easy to work out simple . Though I couldn't do a but they guide you and help you every step of the way
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Peasy
on January 23, 2026
Posted by: Cma1990
from new york
We have used turbotax for years, it is simple and fool proof. Never have we had a bad experience and if we need help we us ask.
Pros: I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, February 3, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great
on January 23, 2026
Posted by: wmalmbe
from LA
Great interface and was very easy to fill out. Thanks!
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome!. Love you guys. God bless you.
on January 23, 2026
Posted by: Anonymous
from Oregon
Love you guys. God bless you. Awesome!. Love you guys. God bless you. Awesome!. Love you guys. God bless you. Awesome!. Love you guys. God bless you.Awesome!. Love you guys. God bless you.
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
Thank you for filing with TurboTax! Your feedback helps us grow, and we're excited to keep making your experience better every year.
Written by a customer while visiting turbotax.intuit.com