Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,583 Reviews)
Rating breakdown 49,583 reviews
5 Stars
36,139
4 Stars
6,012
3 Stars
2,812
2 Stars
1,793
1 Star
2,827
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Used to be good
on January 23, 2026
Posted by: WY in MN
from MN
I needed to submit my federal return now and my state return later in March, and the program forced me to file both at the same time. I will miss out on about $1000 refund because of this.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is the way to go
on January 23, 2026
Posted by: Shayblue
from New York
I have been using Turbo Tax for many years now and the steps and accuracy with the new tax laws every year and information is phenomenal. My W2 and 1098 are imported automatically and that is so helpful. I have never had a problem with this app.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
rough year
on January 23, 2026
Posted by: olecze
from oregon
This year was not the greatest when using Turbo Tax. We have had good success with your product but this year some things did not work. We were unable to efile, which we did last year, and the download button on the software would not work to download our returns. I was able to navigate and get the forms. But we were forced to file by mail and still had to pay the extra 35 for expedited returns, when that option was not available.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on January 23, 2026
Posted by: Babe6
from Arizona
I used efile for years, till one year I got screwed! Switched to turbo tax and LOVE IT!!
Response from turbotax.intuit.comBy TurboTax Care Team, January 31, 2026
Thanks for choosing TurboTax this year! We know switching services is a big decision, and we're honored you picked us. We look forward to helping you again next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is GREAT!
on January 23, 2026
Posted by: Lacey33
from CA
It’s so easy to be able to file my taxes from the convenience of my couch. Luckily I don’t have any tricky deductions so it’s really nice to get my return as quickly as possible!
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
It's great to know your refund was processed promptly. We appreciate your trust in TurboTax and are pleased we could help deliver a fast experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy and Fast Tax Filing
on January 23, 2026
Posted by: MoJens06
from Utah
Always a pretty user friendly system. Don't love all the prompts asking if I want to upgrade my selection but it's easy to hit the button to continue.
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Peasy
on January 23, 2026
Posted by: GimenezFam
from Texas
Got my taxes done super quick! Easy to use and convenient to file.
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax is good
on January 23, 2026
Posted by: Moo5
from Beaumont, Tx
I love using Turbo Tax, but I don't like how I can't borrow with your company anymore
Written by a customer while visiting turbotax.intuit.com