Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,584 Reviews)
Rating breakdown 49,584 reviews
5 Stars
36,140
4 Stars
6,012
3 Stars
2,812
2 Stars
1,793
1 Star
2,827
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
TurboTax practices forced premium upselling
on January 23, 2026
Posted by: J704H
from North Carolina
forced Business Expert Assist charge of $349. I did not use expert assistance at all and was still forced to pay this fee. Deceptive, forced premium upgrade. 3 hours of customer service with no resolve. Extremely unhappy and dissatisfied!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Been Using for 15 years
on January 23, 2026
Posted by: Kevin Reed
from Texas
Everything is covered and very professional
works well on my Macbook Pro
online help articles are very relevant
customer support was very easy
I feel confident in how accurate my taxes are
works well on my Macbook Pro
online help articles are very relevant
customer support was very easy
I feel confident in how accurate my taxes are
Response from turbotax.intuit.comBy TurboTax Care Team, February 3, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Happy with product
on January 23, 2026
Posted by: JBGY
from NY
Straight forward. Help desk was very good. Thanks.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, February 3, 2026
We're grateful for your feedback, and pleased that your experience with our tax team was a positive one. Thank you for allowing us to assist you during this tax-filing season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
2025 TurboTax is on fire
on January 23, 2026
Posted by: JBTigger
from 4102 Graceview Way, Suite 200
A long time user of TurboTax, I found the continued ease of use, access to information, clarity of explanation to represent significant, impressive innovations. The rapid entry of data, along with continued reporting on the impact of new information on our returns was wonderful transparency. Well done.
Response from turbotax.intuit.comBy TurboTax Care Team, February 3, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Peasey
on January 23, 2026
Posted by: alohaoikalikimaka
from ca
EXCELLENT and SUPER EASY. Ive used them fo years without issue. Even got help answering irs notices in the past also easy.
Response from turbotax.intuit.comBy TurboTax Care Team, February 3, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is cool
on January 23, 2026
Posted by: DMagee1
from Tulsa. Ok
It's alright it can be frustrating doing it on your own but outside of that no complaints.
Response from turbotax.intuit.comBy TurboTax Care Team, February 3, 2026
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is awesome
on January 23, 2026
Posted by: Petey3044
from 742 Pinehaven Street
Love the product. It's very helpful and easy to use. Each year it gets better.
Response from turbotax.intuit.comBy TurboTax Care Team, February 3, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Needs Improvement
on January 23, 2026
Posted by: WVPreparer
from West Virginia
You should be able to review a copy of your return before you submit it. Even if it's just water marked so someone can't print it and mail it in but TurboTax does not allow it.
Written by a customer while visiting turbotax.intuit.com