Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,584 Reviews)
Rating breakdown 49,584 reviews
5 Stars
36,140
4 Stars
6,012
3 Stars
2,812
2 Stars
1,793
1 Star
2,827
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Surprise fees at the end!
on January 22, 2026
Posted by: ruskinkm
from 3507 Overview Drive
I love the ease of having my last year taxes already loaded in the system when I come to do my new taxes. The only drawback I have had this year is I was charged an extra fee for efiling. You already charged me close to $200 for preparing and submitting my taxes, to then get charged an extra fee to actually efile them was ridiculous. Stop taking more money on the back end! Be honest up-front about ALL the fees so that we can see how much everything will cost including efiling!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax is great
on January 22, 2026
Posted by: riley4
from florida
good experience easy to understand and helpful pointers when i needed them
Response from turbotax.intuit.comBy TurboTax Care Team, February 20, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
I really hate TurboTax
on January 22, 2026
Posted by: SnakeGirl3
from TN
TurboTax made me upgrade to premium cost (an extra $50) just to file $66.00 in royalty income. That is absolutely ridiculous and I will not use TurboTax next year to file my taxes. I also hate the way they are constantly trying to get you to upgrade your filing software and using scare tactics to do it. That's a very shady way to do business.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Disgruntle
on January 22, 2026
Posted by: DisgruntleDegenerate
from Oklahoma
The cost is already ridiculous and they try everyway possible to just nickel and dime you even more.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
2025 Taxes
on January 22, 2026
Posted by: Bigears3
from PA
Easy and fast, explained very throughly. Have used for last couple of years.
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Nice!
on January 22, 2026
Posted by: mstrait33
from New York
TurboTax is fairly easy to work with and walks you through the steps nicely. It has become more and more expensive over the past few years or else it would receive 5 stars.
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
We really appreciate your positive review and honest feedback. While we're glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax is awesome and easy steps to follow
on January 22, 2026
Posted by: 5251
from FL
My experience was great! They made the process convenient and easy. Turbo tax processing has Low fees.
Response from turbotax.intuit.comBy TurboTax Care Team, February 20, 2026
We're happy to hear that you were satisfied with your filing experience! We're grateful to have you with us and look forward to helping again next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax is a scam
on January 22, 2026
Posted by: nikq
from NM
I can't believe how much of a ripoff and misleading product this is. I will figure out a way to file my own taxes next year without these "free tax filing" services, which ultimately cost hundreds of dollars!!
Written by a customer while visiting turbotax.intuit.com