I use it every year. Fairly easy. I just dont like that it's always advertised as free but I end up paying $100 for filing Federal, 40 for state and then 40 processing fee. Still ends up being cheaper though than using a person.
Would rather see all the prices up front. It was not even clear what Federal Return was going to cost at the start, then of course you have to wait until the end to see the additional charge for State. I'm not complaining about the price, just how it is presented.